Open disclosure refers to the different practices and activities done by healthcare providers to address and discuss the harm done to them due to an adverse event while they are receiving care in your facility. This may be a single conversation or be done over a series of meetings.
For open disclosure to work, there is a need for the presence of some critical elements, which include:
When is Open Disclosure to clients necessary?
Nb: For a near-miss incident, the decision to inform the client is at the discretion of the health facility based on whether they will benefit from the information.
OPEN DISCLOSURE FRAMEWORK
This framework was developed by the Australian Commission On Safety and Quality in Healthcare to ensure clearly stated key principles which must be adhered to to ensure consistency in the basis and pattern of communication following an incident.
These principles include:
KEY ELEMENTS OF THE OPEN DISCLOSURE FRAMEWORK PROCESS
This involves the different key elements which are required in the development of a functional Open Disclosure process. This include
This involves the processes of detecting, through various mechanisms, the adverse event to the client and preventing further harm to them through prompt care or intervention; assessment of the incident for both the degree of harm as well as the level of response; initiation of appropriate response and notification of appropriate authorities and personnel all while maintaining the confidentiality of both clients and staff.
This involves acknowledging the adverse event to the client, their family, or care. Importantly, it includes an apology and expression of regret.
Other actions taken at this level are to be taken at the administrative level for this step. This will include signaling the need for the disclosure and negotiation with the client's family or carer to determine the level of formality, place, and time and who should be present during the open disclosure, among other things.
This involves multidisciplinary team discussions to prepare for the open, gather all necessary information, and appoint who will lead the open discussion with the client, family, or carer based on the previous discussion with them.
The names of everyone present and their roles should be provided to the client, family members, or carer. Implementation of each of the earlier stated open disclosure principles is done at this level.
Ensure follow-up by the management or appropriate facilities or institution while also agreeing on future care. Ensure to share the findings of your investigations. Also, share the changes you will be making or have made. Importantly, you should offer the client, family, or carer the opportunity to discuss the process with another health service provider or professional with the required skill.
The incident and its adverse effect and the outcome of the open disclosure process should be communicated to every personnel necessary in the facility. You want to reach an agreement with the client, family, or carer or provide an alternative course of action for them; you want to provide them with the final written and verbal communications, including the result of investigations. This level is then completed by the completion of evaluation surveys.
At this step, you want to keep the documentation and client records up-to-date, keep records from the open discussion process, and all documents related to the open disclosure process, while also providing the client with these documents throughout the process.
Conclusion
In conclusion, Open discussion is a process that improves the quality of services that clients receive at health facilities and helps prevent the frequency of incidents with harmful effects. Understanding this will help improve the quality of service you offer to your clients and the satisfaction they get from your facility.
An Outstanding Course On Open Disclosure For Nurses and Midwives
Understanding how to manage adverse situations is crucial to all health workers. It is the reason we have put together this excellent course on open disclosure for nurses and midwives. This online course will cover vital topics like detecting and analyzing incidents, signaling the need for open disclosure, preparing for open disclosure, engaging in open disclosure, dialogues, follow-up, completing the process, and preserving documentation. You can learn more about this course by visiting our website https://www.healthcarelink.com.au/cpd/listing/open-disclosure-for-nurses-and-midwives/10705.
REFERENCES:
Open disclosure | Australian Commission on Safety and Quality in Health Care
The Australian Open Disclosure Framework
Australian Open Disclosure Framework - Better communication, a better way to care