This is a new Federal Government initiative to reduce the risk of abuse and neglect of the older Australian population in residential aged care services. This expands upon the pre-existing protection for older adults in residential homes offered by the Aged Care Act 1997.
What is the role of the scheme?
It was established upon the Australian Law Reform Commission (ALRC) recommendation to cover the situations not covered by the Aged Care Act 1997, emphasizing reporting, investigating, and responding to incidents.
It is geared towards ensuring service providers deliver safe and effective care to their customers and that customers are adequately supported if/when an incident occurs.
The SIRS, when considered alongside the Aged Care Quality Standards, Open Disclosure Framework and Guidance and Charter of Aged Care Rights, help to ensure the responsibility and accountability of service providers in the management of incidents that occur in their facilities.
It is required that residential aged-care providers put an incident management system into practice. With which they are to identify, record, manage and resolve all serious incidents while putting in place mechanisms and precautions to prevent similar incidents from happening in the future.
Using this information documentation and incident review method required by the SIRS, there is a positive drive for improvements in quality of service and safety of customers. This effectively strengthens aged care systems by reducing the risks of abuse and neglect and ensuring that people receiving aged care get the support they need.
Incident Management System
An incident Management system is a series of Procedures and processes to be followed in identifying, managing, and resolving incidents. An effective incident management system must be able to collect data that enables residential aged care providers to:
The incident management system must have methods that clearly describe:
What are reportable incidents under the SIRS?
A reportable incident has occurred, alleged to have occurred or is suspected of having happened to a consumer, and was perpetrated by staff, family, friends, other visitors, or another Consumer (irrespective of said consumer's mental and cognitive state). The Incident must have occurred in connection with residential or flexible care provided in a residential setting.
Any occurrence or allegation of any following items is to be reported to the Aged care Quality and Safety Commission.
EXEMPTIONS
The provider may not have to report an incident when:
Distinguishing Types of Incidents
Incidents can be classified into either priority 1 or Priority 2 incidents.
Priority 1 reportable incidents
These are incidents
Priority 1 reportable incidents are to be reported to the Aged Care Quality and Safety Commission within 24 hours of awareness of the Incident by the service provider. Additional information not available within the first 24 hours should be provided within 5 calendar days of becoming aware of the Incident.
Priority 2 reportable incident
This includes any incident which does not meet the criteria for Priority 1.
In these cases, the consumer's need for medical or psychological therapy is not required.
Priority 2 reportable incidents should be reported to the Aged Care Quality and Safety Commission commission within 30 days of the Incident's awareness by the service provider.
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References:
Serious Incident Response Scheme | Aged Care Quality and Safety Commission
Serious Incident Response Scheme – Guidelines for residential aged care providers
Serious Incident Response Scheme for Commonwealth-funded residential aged care.
Serious Incident Response Scheme (SIRS) | Australian Government Department of Health
Additional reading
Charter of Aged Care Rights (information for providers)
Open disclosure Framework and guidance
Aged Care Quality and Safety Commission