HESTA, the health and community services super fund, has 140 employees across the country and its latest employee engagement survey showed each department were communicative and saw eye-to-eye on goals and direction, even marketing and finance! As Sophie Sigalas, HESTA’s executive of people strategy explained to HRM Online’s Susan Muldowney, in this original article, emotional intelligence or EQ, is “embedded in everything we do as an organisation”.
A key to collaboration
Harrold Burman, management consultant and accredited trainer with Genos, which specialises in emotional intelligence programs, says “No two people see the world in the same way. Any event seen through different lenses and interpreted with different values will produce possible areas of conflict.”
He says people are very comfortable in talking about facts and figures, whereas it’s the assumptions and emotions that sit behind it that are more critical. The first step is self-awareness and documenting your emotions and getting feedback on it is a key tactic to achieving this.
Can you improve your emotional intelligence?
Dana Eisenstein, director of Mindscape Consulting, says that while much of our emotional ability is determined in early childhood, EI can be improved – if people are willing to change.
The dark side of EI/EQ
Recent research from Kyoto University found that EQ could increase one’s ability to manipulate others. “Emotional intelligence itself is neither positive nor negative, but it can facilitate interpersonal behaviours for achieving goals,” says researcher Yuki Nozaki.
Emotional intelligence in action
In recruitment, gauging the candidate’s emotional intelligence can be useful and lead to less hiring mistakes. How well does the candidate handle nerves and responds to questions, as well as non-verbal cues, can show a person’s honesty and level of emotional maturity.
EQ as a key to teamwork in healthcare and medical practice
How does this apply in the scenario of the healthcare centre or medical practice? Well, in every patient’s care, there is a medical and healthcare team behind it. For simple cases, the team might be the doctor, the practice nurse and the pathology next door. In more complex cases, the team will involve a specialist or two, the general practitioner (GP), the practice nursing team and even a team at hospital. Usually the communication is limited to what has been written down and, hopefully, passed along from one doctor to the other. Having a heightened EQ, means the notes that are written will be clearer, less presumptive and any grey areas will be questioned well ahead of time.