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Avant eLearning module: Communication Strategies for Challenging Patients

  • : Online

This eLearning module aims to refresh communication skills specifically to assist the doctor during a consultation with a challenging patient.
The course utilises case studies and interactive elements and has an associated workbook.

Relevance to General Practice

There is need for improvement in Australian healthcare practitioners expertise in patient communication. This is particularly true for patients who present with challenging behaviours, such as anger or aggression. Improving the interactions during the consultation will improve satisfaction for both doctor and patients.

Learning outcomes
  • Identify skills required when working with difficult patients
  • Describe a plan for a difficult consultation including analysis of behaviour types
  • Describe the strategies for responding to difficult patients
  • Outline how to improve patient safety by de-escalating tense and complex situations where anger is a feature
  • Domains of General Practice

    D1. Communication skills and the patient-doctor relationship

    • Effective communication is used in challenging situations

    D2. Applied professional knowledge and skills

    • Appropriate mode of care delivery to suit the needs of the patient

    D3. Population health and the context of general practice

    • Effective leadership improves outcomes for patients

    D4. Professional and ethical role

    • Adherence to relevant codes and standards of ethical and professional behaviour

    D5. Organisational and legal dimensions

    • Medico-legal requirements are integrated into accurate documentation

    Curriculum Contextual Units
    • Adult health
    • Care of older people
    • Children and young people health
    • Individuals with disabilities
    • Men's health
    • Pregnancy care
    • Refugee and asylum seeker health
    • Residential care
    • Sex, sexuality, gender diversity and health
    • Women's health
    Avant eLearning module: Communication Strategies for Challenging Patients
    Provider Type
    Education Provider
    1 hr
    Start Date
    End Date
    CPD Points
    2 cpd
    Contact Phone
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