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Disruptive Behaviour in Patients and Visitors

  • : Online
Lecture Overview

Caring for a patient and their family can have its challenges. In this lecture, Jane Stanfield gives a brief insight into handling disruptive behaviour from patients and visitors. The concept of 'SCARF', as well as warmth and compassion are vital in the beginning to understand the conduct of patients and visitors in your workplace or care setting.

 

Educators

 

Jane Stanfield

Jane Stanfield is a health service improvement coach. She comes with 30 years’ experience in healthcare, half as a clinician and half in health administration, support and coaching. Having had a brush with burnout herself and several close family members receiving healthcare, her focus is on bringing compassion back to healthcare for all involved. Her current use of neuroscience and mindfulness at work enables healthcare providers to work with their own mind, emotions and behaviour to influence their culture in a way that will energise and motivate them as they manage the safety and reliability of their care and its focus on the patient while caring for themselves. Jane is currently coaching several nurse leaders and runs workshops on leadership, shaping cultures, wellbeing, and communication and patient safety (CAPS). Her most recent professional development personally is in LEAN thinking - reducing waste and improving flow in healthcare…because waste is disrespectful to people! See Educator Profile

Delivery
Title
Disruptive Behaviour in Patients and Visitors
Location
Provider Type
Education Provider
Duration
14 minutes
Start Date
08-Mar-2020
End Date
29-Jan-2023
CPD Points
14 minutes of cpd
Price
Free
Location
Online
Posted By
Contact Phone
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