Nurse Management Challenges - CPD Conference
- : Brisbane City QLD 4000
Do you face difficult challenges as a nurse manager? Do you take the job home and reconstruct conversations in your mind? This conference shines a light on the many challenges that are today’s “normal” for nurse managers. Come along to this conference and discover:
- Unpacking power and influence
- Where your legitimate authority stops and bullying starts
- Unlocking intergenerational diversity in your unit and then putting it to work
- Red flags in the medicine cupboard
- The impact of ‘turning a blind eye’ - when good people do nothing
- Making decisions you can live with and much, much more ...
Make sure you attend this popular event! Book now!
Schedule Day One
8:30 REGISTRATION FOR DAY ONE
A Pebble in a Pond – Making a Big Splash with Little Resources
Too often nurse managers underestimate their power within an organisation. This session examines this phenomenon and looks at how you can extend your influence. It includes:
- Making yourself visible across a broad area of responsibility
Intergenerational Collaboration – Diversity in Action?
It is inevitable that many generations work side-by-side. This presents challenges for nurse managers. This session examines some of the differences, as well as the commonalities, of different generations. It includes:
- What value is placed on experience in today’s health care?
- How do you harness generational diversity for best patient outcomes?
10:30 MORNING TEA
Turning a Blind Eye – When Good Nursing Staff do Nothing (Interactive 1.5 hour session)
There is a constant stream of stories emerging about health and aged care facilities, as well as practitioners, that fail in their duty of care. Sometimes, these take many years to emerge but emerge they do. Many people are caught in the net of blame and retribution that can go on for years. The effect on patients and their families can be catastrophic and deadly. This session looks at the role of management in ensuring that moral integrity underpins all settings where vulnerable people receive care. It includes:
- How a system breaks down to such an extent that these situations occur
- Breaking the silence
- The importance of critical reflection
- Building moral communities of care
12:30 LUNCH AND NETWORKING
Defining Bullying – Where Does Your Legitimate Authority Stop and Bullying Start?
Today, bullying is a hot topic. However, it is poorly defined. As a manager, you will be required to carry out certain activities that could be misconstrued as bullying. This session unveils the concept and clearly states where the boundary between management functions and bullying is defined. Topics include:
- Directing team members to change their behaviour
- Allocating workloads
- Evaluating staff
- Disciplinary actions
When Bullies Operate Under the Radar
A considerable management challenge is dealing with bullies who operate “under the radar”. The insidious nature of this type of highly destructive behaviour can be a management nightmare because it is so difficult to detect. This session looks at:
- How to create a zero-tolerance environment for gossip and poor group behaviour that ignores and isolates a person
- Dealing with non-engagement, sulking, and sabotage
- Creating an inclusive environment and other strategies
3:15 AFTERNOON TEA
Facing up to the Truth – When Enough is Enough!
It is always regrettable when a person’s behaviour is irreversibly destructive to a team. Dealing with the situation once and for all is an essential management imperative that cannot be avoided. Having the stamina to do this is another thing entirely. In this session, we will look at why this is such a difficult skill and how you can overcome the fear of confrontation. It includes:
- Calling out unacceptable behaviour as a part of the legitimate authority of a manager
- Garnering support for your actions
4:45 CLOSE OF DAY ONE OF CONFERENCE
9:00 COMMENCEMENT OF DAY TWO
Welcome and Recap of Day One
Innovation in Nursing – A Missed Opportunity
Nurses are so perfectly positioned to innovate for better patient outcomes – so why do we hear so little about such developments? The challenge for nurse managers is to enable innovation to emerge. This session includes:
- What innovations have made their mark in health care and how was this possible?
The EHR is a Reality … What Next?
What do nurse managers need to know about the use of electronic technologies and how they may impact your role and patient care? This session includes:
- Navigating electronic records
- Dealing with pushback
10:45 MORNING TEA
Patient Complains – Open Disclosure and Authenticity
Nurse managers face increasing challenges from patients and their relatives to provide the best and honest care. This session looks at:
- What are the ramifications of open disclosure following an incident?
- How can you manage problems when teams are constantly churning?
Dr Richard Matthews
Making a Decision You Can Live With
Often, we are faced with problems that reside in the “grey zone” and which present you with difficult decisions. This session will work through a formula that can help you make a considered decision where you can feel right about and be confident in the outcome. It includes:
- Quick steps to help you deal with tough decisions
- Interactive case scenarios
1:15 LUNCH AND NETWORKING
Dr Treasure McGuire
Red Flags in the Medicine Cupboard
Preventing medicine errors is still a constant challenge for nurse managers. This session looks at strategies that you can easily put in place to put your mind at rest. It includes:
- Addressing and changing processes, policies, and procedures
- Using data to your advantage
- Back to basics – education and medicines
3:15 AFTERNOON TEA
What a Shamble! A Story About Nurse Management and Its Challenges
Nurse managers are continually confronted with challenges that border on chaos. This final session tells a story that will likely resonate with you. Don’t miss this final session.
4:30 CLOSE OF CONFERENCE AND EVALUATIONS
The Goal Need for Program
There is considerable evidence supporting skilled nurse management as being fundamental to the provision of effective, high-quality, and safe patient care and outcomes. However, the growing complexity of the health workplace has the potential to increase strain on nurse managers who are expected to control units when faced with a range of challenges. If patient care is to be optimised then those who carry these responsibilities must be able to identify the activities that can cause problems and then manage them appropriately.
Purpose of Program
The purpose of this conference is to assist nurse managers to manage day-to-day challenges with clarity and confidence so as to improve patient outcomes.
Your learning outcomes:
Use knowledge of the challenges facing nurse managers as they relate to the bigger picture of health care and to manage your unit effectively
Reflect on your current work environment and identify the main areas where challenges occur the most that impact patient care
Improve team interactions by proactively managing challenging hotspots, resulting in less negative incidents
Deal incisively with aberrant staff behaviour in a professional and timely manner
Jane Stanfield is a health service improvement coach. She comes with 30 years’ experience in healthcare, half as a clinician ... Read More
Adjunct Professor Alanna Geary is the executive director of nursing and midwifery at Metro North Hospital and Health Service. Alanna commenced work ... Read More
Dr Adam Burston [RN, MHlthServMgmt, PhD], is a lecturer in nursing and course coordinator for the Masters of Health Administration ...Read More
Sean Smith has had the privilege of working in healthcare for three decades in more than a dozen countries around ... Read More
Dr Richard Matthews graduated with a PhD in Philosophy from Queen’s University, Canada in 1999. He has taught philosophy, social ...Read More
Dr Treasure McGuire is a medicines information pharmacist, pharmacologist, educator, and researcher. As assistant director of pharmacy, Mater Health Services, ... Read More
Andrew Blythe is a writer and editor who has a Masters of Writing, Editing, and Publishing from the University of ... Read More
Sue Healy is a Nurse Manager at Queensland Health in Brisbane, Australia. ... Read More
To Be Determined