137242 - Consultation Communication Skills
- : Online
Communication is not an ‘add on’ – it is at the heart of patient care. The main cause of many patient complaints about GPs continues to be related to poor communication skills. What’s Up Doc? aims to provide doctors with a consultation framework built around effective patient-doctor communication.
Relevance to General Practice
In a well-known study by Beckman and Frankel (1984) it was found that only 23% of doctor consultations allowed the patient to complete their opening statement of concerns in its entirety. The average time to interruption was 18 seconds. Effective patient-doctor communication is essential to patient safety.
- Identify common language/cultural pitfalls
- Demonstrate effective patient-doctor communication
- Apply a consultation framework based on effective patient-doctor communication to ensure patient safety
- Explain how poor communication skills affect patient outcomes