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137242 - Consultation Communication Skills

  • : Online

Communication is not an ‘add on’ – it is at the heart of patient care. The main cause of many patient complaints about GPs continues to be related to poor communication skills. What’s Up Doc? aims to provide doctors with a consultation framework built around effective patient-doctor communication.

Relevance to General Practice

In a well-known study by Beckman and Frankel (1984) it was found that only 23% of doctor consultations allowed the patient to complete their opening statement of concerns in its entirety. The average time to interruption was 18 seconds. Effective patient-doctor communication is essential to patient safety.

Learning outcomes

  • Identify common language/cultural pitfalls
  • Demonstrate effective patient-doctor communication
  • Apply a consultation framework based on effective patient-doctor communication to ensure patient safety
  • Explain how poor communication skills affect patient outcomes
Delivery
Title
137242 - Consultation Communication Skills
Location
Provider Type
Education Provider
Duration
2 hours
Start Date
01-Apr-2018
End Date
31-Dec-2019
CPD
2 hours
Price
0.00
Location
Online
Contact Phone
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