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141096 - Contemporary patient communications - are they safe?

  • : Online

A webinar for all members on the increased use of email, phone and TXT communications with patients and the associated potential risks. 
In recent years many medical and dental practices and practitioners have increasingly communicated with patients via email, SMS or phone. Examples include confirming appointments and recalls/follow up or reminders about annual health checks. There are also a number of practices providing on line services such as booking systems and advice lines. There could be circumstances where long standing patients might contact a practice or even the practitioner via similar methods seeking health care advice. In all these cases where do you stand in relation to your duty of care, record keeping and potential liability? What if your patients is located overseas? These scenarios will be discussed and advice and strategies provided to ensure you are not exposed to any regulator investigation or personal risk.

Relevance to General Practice

The increased use of email, phone and TXT communications with patients is mainly experienced by general practitioners. This can create risks for GPs which needs to be understood and avoided

Learning outcomes
  • Identify and improve understanding of contemporary patient communications
  • Distinguish the risk from routine patient communications and those electronically based
  • Implement a practice process for contemporary patient communications in line with AHPRA requirements
  • Delivery
    Title
    141096 - Contemporary patient communications - are they safe?
    Location
    Provider Type
    Education Provider
    Duration
    1 hour
    Start Date
    19-Sep-2018
    End Date
    31-Dec-2019
    CPD Points
    1 hour
    Price
    Free
    Location
    Online
    Contact Phone
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    HealthcareLink