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167309 - The "heartsink" consultation - managing complex needs

  • : Online

Patients with multiple physical, mental, alcohol and other drug issues often face many challenges. Health practitioners may experience “heartsink” in trying to respond to these difficult problems. 
This interactive session will include a conversation about the patient and health practitioner experience and expectations, resources and an approach to managing complex issues within time and resource constraints.

Relevance to General Practice

A study of 747 Australian GPs found that while 85% of GPs felt their practice was well prepared to manage care of patients with multiple chronic conditions, the percentage dropped to 34% for patients with severe mental health issues and 19% for those with substance use related issues. 

Osborn, R., Moulds, D., Schneider, E. C., Doty, M. M., Squires, D., & Sarnak, D. O. (2015). Primary care physicians in ten countries report challenges caring for patients with complex health needs. Health Affairs, 34(12), 2104-2112.

Learning outcomes

  • Describe the patients and health practitioners experience of, and expectations from the consultation.
  • Explain how to manage complex issues within time and resource contraints of the practice.
  • Identify resources which are available to assist patients with complex needs.
167309 - The "heartsink" consultation - managing complex needs
Provider Type
Education Provider
2.5 hours
Start Date
CPD Points
2.5 hours
Contact Phone
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