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186220 - Health Care Homes Module 7: Patient-team partnership

  • : Online

This module looks at the principles of patient-centred and family-focused care interactions. It focuses on key communication techniques that result in improved clinical outcomes for patients, their GP, nurses and other care providers. For example, building trust, information sharing, expressing empathy, mapping an agenda, setting goals, closing the loop and coaching patients about how to self-manage their chronic conditions in partnership with their care team.

Relevance to General Practice

Health Care Homes is a model of care for general practices and Aboriginal Community Controlled Health services (ACCHS). A Health Care Home is an existing general practice or ACCHS that further commits to a systematic approach to chronic disease management in primary care. This approach supports accountability for ongoing high quality patient care. It uses an evidence-based, coordinated, multi-disciplinary model of care that aims to improve efficiencies and promote innovation in primary care services.

Learning outcomes

  • 1.Engage patients to play an active role in their health.
  • 2. Recognise enhanced communication techniques.
  • 3.Describe how to build trust for improved therapeutic communications in the Health Care Home.
  • 4.Explain how to express empathy to enhance patient-practitioner communication.
  • 5.Recognise coaching techniques that will support patients to self-manage their chronic conditions in partnership with their care team.
  • Domains of General Practice

    D1. Communication skills and the patient-doctor relationship

    • Ways in which health can be optimised and maintained are communicated to patients, family members and carers

    D2. Applied professional knowledge and skills

    • Comprehensive and holistic management plans are developed collaboratively

    D3. Population health and the context of general practice

    • Effective leadership improves outcomes for patients

    D4. Professional and ethical role

    • Professional knowledge and skills are effectively shared with others

    D5. Organisational and legal dimensions

    • Shared decision making and informed consent are explained and obtained

    Curriculum Contextual Units
    • Adult health
    Partnering organisations

    The Department of Health

186220 - Health Care Homes Module 7: Patient-team partnership
Provider Type
Education Provider
2 hours
Start Date
End Date
CPD Points
4 cpd
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