186220 - Health Care Homes Module 7: Patient-team partnership
- : Online
This module looks at the principles of patient-centred and family-focused care interactions. It focuses on key communication techniques that result in improved clinical outcomes for patients, their GP, nurses and other care providers. For example, building trust, information sharing, expressing empathy, mapping an agenda, setting goals, closing the loop and coaching patients about how to self-manage their chronic conditions in partnership with their care team.
Relevance to General Practice
Health Care Homes is a model of care for general practices and Aboriginal Community Controlled Health services (ACCHS). A Health Care Home is an existing general practice or ACCHS that further commits to a systematic approach to chronic disease management in primary care. This approach supports accountability for ongoing high quality patient care. It uses an evidence-based, coordinated, multi-disciplinary model of care that aims to improve efficiencies and promote innovation in primary care services.
- 1.Engage patients to play an active role in their health.
- 2. Recognise enhanced communication techniques.
- 3.Describe how to build trust for improved therapeutic communications in the Health Care Home.
- 4.Explain how to express empathy to enhance patient-practitioner communication.
- 5.Recognise coaching techniques that will support patients to self-manage their chronic conditions in partnership with their care team.
- Domains of General Practice
D1. Communication skills and the patient-doctor relationship
Ways in which health can be optimised and maintained are communicated to patients, family members and carers
D2. Applied professional knowledge and skills
Comprehensive and holistic management plans are developed collaboratively
D3. Population health and the context of general practice
Effective leadership improves outcomes for patients
D4. Professional and ethical role
Professional knowledge and skills are effectively shared with others
D5. Organisational and legal dimensions
Shared decision making and informed consent are explained and obtained
- Adult health
The Department of Health