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186231 - Health Care Homes Module 9: Prompt access to care

  • : Online

This module discusses the value of prompt and enhanced access to care for patients and GPs in Health Care Homes. It focuses on tools and strategies to provide accessible services to support continuity of care, and the use of multiple methods to access the services required for prompt and continuous access to care and improved patient, GP, care team and practice outcomes.

Relevance to General Practice

Health Care Homes is a model of care for general practices and Aboriginal Community Controlled Health services (ACCHS). A Health Care Home is an existing general practice or ACCHS that further commits to a systematic approach to chronic disease management in primary care. This approach supports accountability for ongoing high quality patient care. It uses an evidence-based, coordinated, multi-disciplinary model of care that aims to improve efficiencies and promote innovation in primary care services.

Learning outcomes
  • Understand how to measure access to care in your general practice or ACCHS.
  • Explain options for general practices and ACCHS to inform and enable patients to see their preferred GP, nurse or care team member in a timely manner
  • Ensure patients have access to high quality care at all times.
  • Explore options for patients to have multiple methods to access services required, enabling prompt access to care in order to meet patient needs.
  • Domains of General Practice

    D1. Communication skills and the patient-doctor relationship

    • Ways in which health can be optimised and maintained are communicated to patients, family members and carers

    D2. Applied professional knowledge and skills

    • Continuity of care promotes quality and safety

    D3. Population health and the context of general practice

    • Barriers to equitable access to quality care are addressed

    D4. Professional and ethical role

    • Professional knowledge and skills are effectively shared with others

    D5. Organisational and legal dimensions

    • Effective clinical leadership is demonstrated

    Curriculum Contextual Units
    • Adult health
    Partnering organisations

    The Department of Health

    186231 - Health Care Homes Module 9: Prompt access to care
    Provider Type
    Education Provider
    2 hours
    Start Date
    End Date
    CPD Points
    4 cpd
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