89418 - The Challenging Emotions of Difficult News – Online Activity
- : Online
"The Challenging Emotions of Difficult News” is a 2.5-hour, interactive, continuously available, online education activity which participants can complete at their own pace, logging in and out whenever convenient.
Across the spectrum of “difficult news” (e.g. from discussing a treatment that will disrupt a person’s life for a short time to conveying a terminal illness diagnosis), good communication is vital. This activity is an opportunity to exchange ideas on how doctors can communicate difficult news in ways that benefit patient outcomes and doctor wellbeing.
Delivering difficult news is often complex and emotionally charged. No matter how much or how little experience you have had, taking time to upskill and share stories about difficult news benefits both you and your patients.
Communicating difficult news is one of the most difficult tasks faced by doctors. For example, doctors commonly find it hard to be honest while providing support and enabling hope. Communicating bad news is a substantial source of stress, even for those who do it regularly – especially when they feel inadequately trained. This contributes to professional burnout.
Conveying difficult news is a skilled communication; training and practise can increase a doctor’s confidence, leading to improved communication with patients and reducing levels of stress and burnout.