This post has expired! It was posted more than 90 days ago.
<- Back

Addressing Unprofessional Behaviour In Healthcare

Speciality Classification
Australasian Institute of Clinical Governance (AICG)

This course has been prepared for health professionals to help identify acceptable workplace behaviours, to identify the concepts of direct and indirect unprofessional behaviour such as bullying, discrimination or sexual harassment (BDSH) and employ strategies for detection to make the workplace safe and supportive.

The course contains three modules:

  • Module A: Focuses on the individual
  • Module B: When the patient may be the subject of bullying, discrimination or sexual harassment
  • Module C: Developing strategies for when there is BDSH in the workplace

On completion of this course, you will be able to:

  • Define unprofessional behaviour
  • Describe the impact on the individual
  • Develop strategies to manage unprofessional behaviour
  • Comprehend how significant unprofessional behaviour is in terms of the impact on providing effective patient care
  • List patient healthcare rights
  • Reflect on professionalism and non-judgemental healthcare practice
  • Develop strategies to address the behaviours if experienced in the care of your patients
  • Comprehend the negative impact of such behaviours on everyone in the workplace
  • Describe the role and challenges of an advocate and supportive bystander
  • Be informed to speak out to assist and to improve the workplace culture

It is estimated that you will need to spend approximately two hours per module (six hours in total) on this course. You don’t have to complete the course in one sitting.

All AICG programs have been written to reflect the elements of the AICG Clinical Governance Framework by expert contractors, reviewed by the Course Advisory Committee and approved for continuing professional development points/hours by the accrediting bodies; RACGP, ACRRM and ACN.


Upon purchase of the course, you will have four weeks of online access to complete the three modules. The four-week period begins from the time of purchase and you can return to the course at any time within the period you are subscribed.


After successfully completing all modules of this course you will receive a certificate of completion, which you should retain for your records.


This course offers the following:

  • AICG: 6 CPD Hours
  • RACGP: 12 CPD Category 2 Points
  • ACRRM: 6 PDP Credit Points
  • ACN: 6 CPD hours


$109 (inc. GST)

Addressing Unprofessional Behaviour In Healthcare
Speciality Classification
Interest Areas / Topics Covered
Professional Practice Issues
Provider Type
Education Provider