- : Sydney NSW 2000
2 Day Management and Leadership Skills Update for Associate Nurse Unit Managers, Acting / Relieving NUMs and Team Leaders
Are you an associate nurse unit manager (ANUM), an acting/relieving NUM, or working in a team leader role? Are you looking for formal education to support your personal and professional development specific to this role? Attend this two-day interactive seminar to meet other nurses who work in similar positions. Build crucial leadership and management skills required in your role. This seminar includes:
- How you can use emotional intelligence
- Better ways to communicate better with others in your team, including NUMs
- What happens during the change process
- What motivates people and why some may resist change
- Time to reflect on your career
Need for Program
Associate nurse unit managers (ANUMs), acting/relieving NUMs, and clinical nurse specialists who work in team leader roles are an integral part of the healthcare team. The advanced skills required of nurses to perform in this busy and ever-changing role creates a need for formal education. This program supports existing or new ANUMs to increase their ability to assist organisations to achieve corporate goals and improve their ability to manage effectively.
Purpose of Program
The purpose of this program is to update the leadership and management skills required by ANUMs and team leaders to achieve personal and professional success in this role.
Your Learning Outcomes
- Identify the differences between leadership and management and relate this to your skills as an ANUM
- Give examples of the use of emotional intelligence in your role as an ANUM, particularly when communicating with NUMs, and how this could lead to improved patient outcomes
- Learn practical strategies that encourage and support mentoring, so as to foster a collegial environment where staff satisfaction remains high
- Describe strategies for maintaining appropriate professional boundaries, especially when working with friends, so as to provide fair and respected management
- Schedule Day One
8:30am - Registration and Refreshments
9:00amFrontline Realities for ANUMs/Team Leaders
This opening session will take a look at the difference between leadership skills and management skills and why it’s important to know the difference. In this interesting session, we will look at the value of personal integrity in management positions and how this relates to leadership. We will then consider why effective leadership is crucial to best practice clinical outcomes. Topics include:
- What is the difference between leadership and management and why does an ANUM position require both of these skills?
- Why do your underlying values matter so much when you are in a leadership position?
- How do you integrate leadership skills with clinical realities?
9:45amLeadership Skills in Action
In this session, you will discuss a range of examples of leadership for ANUMs: the good, the bad, and the ugly. It includes:
- What “good” or “conscious and collaborative” leadership looks like
- What reactive leadership looks like
- What toxic leadership looks like
- How ANUMs/Team Leaders can demonstrate leadership qualities that positively influence staff and deliver safe and high-quality care
10:30am - Morning Tea and Coffee
11:00amPractical Management Skills in Action – ANUMs Managing with Emotional Intelligence
This session explores why staff like working with managers that demonstrate emotional intelligence. Topics include:
- How do emotional intelligence (EI) and social intelligence (SI) differ from IQ (intelligence quotient) and why does this matter?
- The importance of determining your own level of EI and the implications of working with people with a high degree of EI
- How do these approaches improve management effectiveness?
12:00pmThe Relationship Between Workplace Stress, Performance, and Unwanted Incidents
This interesting session will look at the vexing issue of stress in the workplace, including the body’s normal defence response. It will examine how stress manifests and at what stage it becomes a concern. It will then look at the correlation between high stress and risk of incidents in the workplace. It includes:
- How to identify when you and your colleagues are experiencing extreme stress
- How to rapidly reduce stress in yourself and colleagues
- How to create a culture of calm in your workplace
- What causes a team to be responsive and considered in all that it does?
1:00pm - Lunch Break and Networking
2:00pmAction Plan for Enhancing Emotional Intelligence
This session will explore the “how” of developing your emotional intelligence and includes:
- Exploration of the relationship between emotional intelligence and mindfulness
3:00pm - Afternoon Tea and Coffee
3:30pmApplying Emotional Intelligence to Your Work
This final session of day one will continue to explore the “how” of developing your emotional intelligence and includes:
- Exploration of what “controls” our actions and behaviours in the workplace
4:15pm - Close of Day One of SeminarDay Two
9:00am - Commencement of Day Two
9:00amThriving at Work – Dealing with Conflict
This session continues from the previous day’s discussion, providing an interactive opportunity for application of learning to your own workplace. It will focus on dealing with conflict.
9:45amThriving at Work – Monitoring, Reviewing, and Improving Individual Staff Performance to Achieve Safe, High-Quality Care
This session looks at the importance of the ANUM/Team Leader role in coaching and mentoring staff to ensure safe, high-quality care. ANUMs/Team Leaders also need to have the ability to make necessary changes to work practices when required, without encountering staff resistance or passive aggression. One of the roles for most ANUMs/Team Leaders is that of collaboratively monitoring and reviewing staff performance. This also includes feedback to staff when care delivery or team communication is unsafe or inappropriate. An individual staff member’s actions may have a devastating impact on the workplace. We will look at:
- Ensuring delegation is appropriate
- Coaching and mentoring
- Why many managers and staff do not like performance monitoring and review
- The ANUM/Team Leader as the "method": using emotional intelligence skills to give and receive feedback
- The traditional method v the desired performance approach
- Your involvement in staff personal problems
10:30am - Morning Tea and Coffee
11:00amPractical Management Skills in Action – Avoiding Role Confusion
It is important that staff, including ANUMs, clearly understand what their role is and what is expected of them in their role within the organisation. Too often job descriptions become outdated and job vagueness leads to lack of accountability and unsatisfactory staff performance. In addition, role clarity can lead to enhanced job satisfaction and improved patient outcomes. Topics include:
- The best time to clarify roles
- How to immediately improve employee performance through clear role definitions
- Clarifying your own role as an ANUM/Team Leader
12:30pm - Lunch Break
1:30pmPractical Management Skills in Action – Staff Engagement and Change
A key to good management is the genuine engagement of staff. Find out how you can build on your leadership skills to be a better manager and achieve your required outcomes. Developing a genuine team approach is essential to bringing about a smoother transition and change in the workplace. It includes:
- Why strategy is such an important management tool
- Easy methods for introducing rapid change in the workplace
- How to improve staff engagement and commitment
- How to identify the change management and quality improvement systems that are often used in healthcare organisations
2:30pmTalking the Talk – Tips on Becoming a Better Negotiator
This session will assist you in your overall communication and negotiation skills – particularly with others in the multidisciplinary team.
3:00pm - Afternoon Tea and Coffee
3:30pmPutting it All Together and the Future Role of ANUMs/Team Leaders
By reinforcing the content covered in the last two days, this final session will provide participants with an opportunity to discuss what has been learned and its relevance to your practice. It includes:
- Identifying the barriers to the implementation of this new learning into your workplace
- The future role of the ANUM/Team Leader
4:15pm - Close of Seminar and Evaluations
Dr Jill Beattie is a senior research fellow at Monash University, Victoria. Jill is also a mindfulness-based emotional fitness consultant in her performance enhancement consultancy, providing education and consultancy services for organisations and groups, including health services staff, pregnant women, and partners of defence force personnel. Individual services are also provided for people with stress, trauma, anxiety, and depression. Jill has a background and qualifications in nursing, midwifery, education, management, research, and clinical practice. In addition to mindfulness-based experiential learning and practice, Jill’s most recent area of research and teaching has been in workplace violence and aggression and emotional trauma.