- : Melbourne VIC 3000
2 Day Management and Leadership Skills Update for Associate Nurse Unit Managers, Acting / Relieving NUMs and Team Leaders
Are you an associate nurse unit manager (ANUM), an acting/relieving NUM, or working in a team leader role? Are you looking for formal education to support your personal and professional development specific to this role? Attend this two-day interactive seminar to meet other nurses who work in similar positions. Build crucial leadership and management skills required in your role. This seminar includes:
- How you can use emotional intelligence
- Better ways to communicate better with others in your team, including NUMs
- What happens during the change process
- What motivates people and why some may resist change
- Time to reflect on your career
Need for Program
ANUMs play a central role in improving the clinical outcomes of a ward or unit. ANUMs not only support nurse unit managers with administrative, clinical, governance and managerial workload but are clinical leaders, facilitators, and role models for other staff. There is an ongoing need for ANUMs to gain relevant, practical, and evidenced-based formal education relevant to their role. Attending this event will help foster personal and professional growth through the review of key skills for good and effective, trouble-free management.
Purpose of Program
The purpose of this two-day seminar is to provide formal CPD to nurses who regularly act as an ANUM or who are occasionally required to act in nurse unit management positions.
Your Learning Outcomes
- Appreciation of leadership and management differences will enhance your self-awareness and potential to incorporate both into your role
- Improved knowledge of strategies for motivating and encouraging staff will support effective management during periods of change
- Maintenance of appropriate professional boundaries will reduce the potential for conflict
- Use of emotional intelligence will support you to develop superior communication skills
- Schedule Day One
8:30am - Registration and Refreshments
9:00amWelcome and Introduction to Seminar
9:15amFrontline Realities for ANUMs
Do you know the difference between leadership and management skills? Why does this matter? This introductory session will consider why effective leadership is crucial to best practice clinical outcomes when working in the ANUM role. Topics include:
- What is the difference between leadership and management?
- What is the role of an ANUM?
- How has it changed?
- Why does an ANUM position require both management and leadership skills?
10:00amLeadership Skills in Action
In this short session, we will discuss a range of examples of good leadership for ANUMs. In particular, it will address how collaborative work can lead to enhanced job satisfaction and improved patient outcomes. It includes:
- Why do your underlying values matter so much when you are in a leadership position?
- How do you integrate leadership skills with clinical management realities?
- How can ANUMs demonstrate leadership qualities that positively influence other staff?
10:30am - Morning Tea
11:00amPractical Management Skills in Action – Motivation and Change
A key to good management is the genuine motivation of staff. Another is the ability to make the necessary changes to work practices when required, without encountering staff resistance to new ideas or passive aggression. Find out how you can build on your leadership skills to be a better manager and to affect the outcomes you are required to achieve.
- Consider why strategy is such an important management tool
- Discover easy methods for introducing rapid change in the workplace
- Find out how to improve staff engagement and commitment
12:00pmPractical Management Skills in Action – Avoiding Role Confusion
Role clarity is essential for you as an ANUM and the staff you manage. It is important that the staff clearly understand what their role is and what is expected of them in this role. Too often, job descriptions become outdated and job vagueness leads to lack of accountability and unsatisfactory staff performance. Topics include:
- HHow much clarity you have about your current role
- How to immediately improve employee performance through clear role definitions
1:00pm - Lunch and Networking
2:00pmANUMs Managing with Emotional Intelligence
This session explores why staff like working for managers that demonstrate emotional intelligence. It demonstrates what emotional intelligence really is and how self-awareness forms the foundations of your ability to manage and to lead. It includes:
- What are examples of managing with emotional intelligence?
- How does this approach improve your communication, management effectiveness, and clinical outcomes?
3:00pm - Afternoon Tea
3:30pmOrganisational Aspects of Emotional Intelligence
This final session of day one gives you an opportunity to relate aspects of emotional intelligence to your own work situations. Find out how you could improve your decision-making by tapping into your own emotional intelligence. It looks at:
- Within the framework of your workplace organisation, how will a high level of emotional intelligence assist with your ANUM role?
- How can you match your vision with that of your organisation?
4:30pm - Close of Day One of SeminarDay Two
9:00am - Commencement of Day Two
9:00amHow Effective are Performance Reviews?
Some people believe that the best way to improve behaviour is in real time. This means performance reviews that may only occur once a year are ineffective because they are not addressing problems as they occur, and because they are retro-spective.This session looks at the best ways to assist staff to perform at their highest level and reviews how performance can genuinely be improved. It includes:
- Developing a feedback culture
- Feedback conversations vs feedback sandwiches
- How you really give (and receive) feedback
- The evidence for and against annual performance reviews
- Tips for effective staff management during these situations
10:30am - Morning Tea
11:00amCoaching and Mentoring Staff
ANUMs are clinical leaders, facilitators, and role models for other staff. Following on from the previous session we will now look at the importance of the ANUM role in coaching and mentoring other staff. This session includes:
- What is the difference between a clinical teacher, a preceptor, and a mentor?
- How can you incorporate teaching opportunities into your management and leadership roles?
12:30pm - Lunch and Networking
1:30pmWorking with Negative or Destructive Staff
Occasionally, situations arise that mean you will need to remove yourself and a staff member to a quiet area for the purpose of exploring a problem situation and counselling. This session explains what you can do in such circumstances and what you shouldn’t do. It includes reflections on communication styles and explores:
- Why might staff benefit from counselling?
- What are some useful guidelines?
- How involved should you be in personal problems?
- Using emotional intelligence to deal effectively with conflict
- How can you use emotional intelligence to deal effectively with conflict
3:00pm - Afternoon Tea and Coffee
3:30pmYour Career as a Leader
You may find that you enjoy your elevated role and are ready to take it further. You may be rewarded by promotion. However, this may not be for you. This final session will look at what would be expected of you in such a role and how you can prepare for the challenge. It will also discuss the types of people who are and who are not suited to management positions, to assist you to make an informed decision about whether management will suit you in the long term. It explores:
- Why people are reluctant to accept higher management positions
- How you can decide whether you have got what it takes to be a manager
- How you can prepare yourself for a NUM position
4:30pm - Close of Seminar and Evaluations
Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics.