- : Surry Hills NSW 2010
If you are an Associate Nurse Unit Managers (ANUM) or Acting / Relieving NUM and Clinical Nurse Specialist working in Team Leader roles you are an integral part of the health care team. A key aspect of your role relates to professional decision-making and may include the management of people. As this role requires a range of advanced skills it is important you have access to relevant education. This program will provide you with a highly interactive forum to meet other nurses who work in a similar position and discuss crucial leadership and management skills relating to your job. Includes:
- Key prerequisites and skills you need for good and effective, trouble-free management
- Use of emotional intelligence
- How to communicate better with others in your team including NUMs
- Discover what motivates people
- Take time to reflect on your career
Attend if you are an existing, newly appointed or aspiring Acting / Relieving NUM and Clinical Nurse Specialist working in Team Leader roles. Book now!
Need for Program
Associate Nurse Unit Managers (ANUMs) or Acting / Relieving NUM and Clinical Nurse Specialist working in Team Leader roles are an integral part of the health care team providing support to the Nurse Unit Manager. A key aspect of this role relates to professional decision-making including the management of people. As this role requires a range of advanced skills it is important that relevant educational is available. Education that supports existing or new ANUMs will assist organisations to achieve their corporate goals.
Purpose of Program
The purpose of this program is to provide ANUMs with a highly interactive forum to discuss crucial leadership and management skills that relate to their practice, improving their ability provide effective management.
At the conclusion of this program it is expected that the participants will be able to:
- Identify the differences between leadership and management and relate this to your skills as an ANUM
- Describe strategies for maintaining appropriate professional boundaries especially when working with friends so as to provide fair and respected management
- Give examples of the use of emotional intelligence in your role as an ANUM, particularly when communicating with NUMs and how this could lead to improved patient outcomes
- Learn practical strategies that encourage and support mentoring so as to foster a collegial environment where staff satisfaction remains high
- Schedule Day One
8:30am - Registration and Refreshments
9:00amFrontline Realities for ANUMs/Team Leaders
This opening session will take a look at the difference between leadership and management skills and why it is important to know the difference. In this interesting session we will look at the value of personal integrity in management positions and how this relates to leadership. We will then consider why effective leadership is crucial to best practice clinical outcomes. Topics include:
- What is the difference between leadership and management and why does an ANUM position require both of these skills?
- Why do your underlying values matter so much when you are in a leadership position?
- How do you integrate leadership skills with clinical realities?
9:45amLeadership Skills in Action
In this session you will discuss a range of good examples of good leadership for ANUMs. It will include the importance of developing a genuine team approach when you are in your management role. In particular, it will address how collaborative work can lead to enhanced job satisfaction and improved patient outcomes.Includes:
- How ANUMs/Team Leaders can demonstrate leadership qualities which positively influence other staff
10:30am - Morning Tea and Coffee
11:00amPractical Management Skills in Action - Motivation and Change
A key to good management is the genuine motivation of staff. Another key is the ability to make necessary changes to work practices when required without encountering staff resistance or passive aggression. Find out how you can build on your leadership skills to be a better manager and to effect the outcomes you are required to achieve. Includes:
- Why is strategy such an important management tool?
- Discover easy methods for introducing rapid change in the workplace
- Find out how to improve staff engagement and commitment
12:00pmPractical Management Skills in Action - Avoiding Role Confusion
It is important that staff clearly understand what their role is and what is expected of them in this role. Too often, job descriptions become outdated and job vagueness leads to lack of accountability and unsatisfactory staff performance. Topics include:
- How to immediately improve employee performance through clear role definitions
1:00pm - Lunch Break and Networking
2:00pmANUMs Managing with Emotional Intelligence
This session explores why staff like working for managers that demonstrate emotional intelligence. Topics include:
- How does emotional intelligence (EI) differ from social intelligence and why does this matter?
- The importance of determining your own level of EI and the implications of working with people with a high degree of EI
- How do these approaches improve management effectiveness?
3:00pm - Afternoon Tea and Coffee
3:30pmAction Plan for Emotional Intelligence
This final session of day one gives you an opportunity to relate aspects of emotional intelligence to your own work situations. Find out how you could improve your decision making by tapping into your own emotional intelligence.
- Within the framework of your workplace organisation how will a high level of emotional intelligence assist with your ANUM/Team Leader role?
4:15pm - Close of Day One of ProgramDay Two
9:00am - Commencement of Day Two
9:00amThe Relationship Between Workplace Stress and Unwanted Incidents
This interesting session will look at the vexatious issue of stress in the workplace. It will examine how stress manifests and at what stage it becomes a concern. It will then look at the correlation between high stress and risk of incidents in the workplace. Includes:
- How to identify colleagues experiencing extreme stress
- How to rapidly reduce stress in yourself and colleagues
- How to create a culture of calm in your workplace
- What causes a team to be responsive and considered in all that it does?
9:30amCommunication, Quality and Further Prevention of Incidents
Quality can be always be upgraded and maintained by ensuring communication is always of the highest level. This session includes tips for effectively communicating when delegating important work and ensuring the delegation is appropriate.
10:30am - Morning Tea and Coffee
11:00amCoaching and Mentoring Staff
Following on from the previous session we will now look at the importance of the ANUM/Team Leader role in coaching and mentoring other staff.
- What is the difference between a clinical teacher, a preceptor and a mentor?
- How to incorporate teaching opportunities into your management and leadership roles?
12:30pm - Lunch Break
1:30pmCounselling Negative or Destructive Staff
Occasionally situations arise which mean you will need to remove yourself and a staff member to a quiet area for the purpose of counseling. For example, an individual staff member may have an ability to have a devastating impact on the workplace and will need to be counseled immediately. This session explains what you can do in such a circumstance and what you should not do.
- Why might staff need to be counselled?
- What are some useful guidelines?
- How involved should you be in personal problems?
- Structuring interviews with emotional intelligence and dealing effectively with conflict
3:00pm - Afternoon Tea and Coffee
3:30pmTalking the Talk - Tips on Becoming a Better Negotiator
This final session will assist you in your overall communication and negotiation skills – particularly with others in the multidisciplinary team.
4:15pm - Close of Program and Evaluations
Dr Jill Beattie is a Senior Research Fellow at Monash University, Victoria. Jill is also a mindfulness-based emotional fitness consultant in her Performance Enhancement Consultancy and provides services for people with stress, anxiety and depression. Jill has a background in nursing, education, management, research and clinical practice. She has delivered mindfulness education to nurses, and mindfulness programs for individuals and groups, including health services staff, pregnant women and partners of defence force personnel. Jill continues to be involved in mindfulness research.