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This course is part of HealthcareLink Learning Portal.

Assertive Communication course for Oral Health

Speciality Classification
Oral Health
Location
Online
Delivery
Online
Duration
30 minutes
Subject matter expert
e-Learning for Healthcare
Provider
eIntegrity
Endorsed By
AMRC, NHS, FMLM

This session outlines three communication styles: assertive, passive and aggressive. The process and advantages of assertive communication are then described and illustrated in detail. The session supports the development of leadership in clinical settings.

Learning Objectives

By the end of this session you will be able to:

  • Distinguish between passive, aggressive and assertive communication styles
  • Use the assertiveness script format to articulate and justify the need for change
  • Judge effectively when it is appropriate to use the assertiveness script format in communication
  • Demonstrate an awareness of the ethical dimension of assertive communication and check that requests are fair, reasonable and achievable
  • Identify how you will demonstrate leadership by using effective communication styles

PRM123
Entry Requirements / Prerequisites

Before commencing this session you should complete these sessions in the Introductory Module:

  • Introduction to Leadership and LeAD
  • Introduction to Medical/Clinical Leadership Competency Framework
Instructors / Speakers
Peter Keane,
Consultant/Trainer

Peter Keane is an Education Consultant in the field of Special Educational Needs. He provides consultancy, audit, training and coaching support to a range of education and care settings, and is a Specialist Member of the Special Educational Needs and Disability Tribunal. He has been published in educational journals, and contributed to the writing of national projects in anti-bullying and school management.

Delivery
Title
Assertive Communication course for Oral Health
Speciality Classification
Interest Areas / Topics Covered
Mentoring & Leading, Leading and managing, Coaching & Leadership
Location
Provider Type
Education Provider
Duration
30 minutes
Location
Online
Reference
03_06
Access Duration (in months)
12
Programs this course belongs to
Modules this course belongs to
Similar Listings
HealthcareLink