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Australian Service Excellence Standards (ASES)

  • : Australia

AGPAL & QIP Education and Training’s Australian Services Excellences Standards (ASES) package is designed to provide community and non-government organisations with an understanding of their accreditation requirements and practical solutions to assist them in demonstrating compliance against the ASES third edition (version 5) accreditation.

The training will support community service organisations to effectively manage resources, gain a better understanding of consumer needs, and to improve accountability and reporting. It will cover the following organisational principles:

  • Consumer and outcome focused? WHAT
  • Clear direction with accountability
  • Continuous learning and innovation
  • Valuing people and diversity
  • Collaborative work practices
  • Evidence-based decision making, and
  • Social, environmental and ethical responsibility.

Package Includes

Face-to-face Workshop

This package includes a one-day face-to-face interactive workshop, for up to 30 attendees. The AGPAL & QIP Education and Training Team will plan and coordinate the workshop, to be conducted at a date and location of your choice.

Delivered by an expert facilitator, this interactive workshop is tailored to your organisation’s requirements and includes a complete take home workbook for all attendees.

Through facilitator led small group work and whole group discussions,  practical examples, case studies, tools and resources will support a number of implementation initiatives and take away learnings for all attendees.


This package includes a series of three one-hour interactive training webinars, with topics including:

  • Implement Continuous Quality Improvement Frameworks
  • Improve Service Provision and Management Systems
  • Consumer Focused Services
  • People, Partnerships and Communication, and
  • Enhanced Leadership.

The delivery date of these webinars will be determined in consultation with the AGPAL & QIP Education and Training Team.


The type of learning activities we offer include the combined use of multimedia and multiple instruction techniques, e.g. face-to-face interactive workshops, webinars, interactive e-Learning, self-directed learning.

Participants who attend a face-to-face training event or complete an e-Learning module or webinar, in full and without assessment, are awarded a statement of attendance.

Participants who complete a training program in full and meet the requirements of that training (e.g. pass an assessment where required), are issued a statement of completion.

Each learner can then use the certificates for applying for CPD points from their relevant peak body organisation.

Duration of package

This package has multiple learning avenues and offers a total duration of nine hours per individual learner. This is a combination of:

  • Face-to-face interactive workshop: six hours for full day attendance
  • Webinars: three hours of online learning
Australian Service Excellence Standards (ASES)
Interest Areas / Topics Covered
Community health, Indigenous health, Leading and managing, Communication skills
Provider Type
Non Profit Organisation
Total duration of 9 hours
Price Details
Price on application
Contact Phone
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Cover Picture 263_australian_service_excellence_standards_ases_1602210276.png
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