Avant eLearning module: Communication Strategies for Challenging Patients

This eLearning module aims to refresh communication skills specifically to assist the doctor during a consultation with a challenging patient.
The course utilises case studies and interactive elements and has an associated workbook.

There is need for improvement in Australian healthcare practitioners expertise in patient communication. This is particularly true for patients who present with challenging behaviours, such as anger or aggression. Improving the interactions during the consultation will improve satisfaction for both doctor and patients.

D1. Communication skills and the patient-doctor relationship

• Effective communication is used in challenging situations

D2. Applied professional knowledge and skills

• Appropriate mode of care delivery to suit the needs of the patient

D3. Population health and the context of general practice

• Effective leadership improves outcomes for patients

D4. Professional and ethical role

• Adherence to relevant codes and standards of ethical and professional behaviour

D5. Organisational and legal dimensions

• Medico-legal requirements are integrated into accurate documentation

• Adult health
• Care of older people
• Children and young people health
• Individuals with disabilities
• Men's health
• Pregnancy care
• Refugee and asylum seeker health
• Residential care
• Sex, sexuality, gender diversity and health
• Women's health