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Avant eLearning module: Gathering Diagnostic Information (Update)

Speciality Classification
Emergency Medicine / Acute Care
1 hr

The ability to connect with patients is a core skill for all doctors. Open and constructive interactions result in many benefits, including the ability to communicate essential diagnostic information.
An improved ability to understand and manage individuals through improved communication techniques will therefore lead to increased doctor satisfaction, improved treatment outcomes and reduced patient complaints.
Clinical reasoning and reviewing diagnostic errors will also assist the medical practitioner when gathering diagnostic information.
This course will outline the elements required to establish an accurate diagnosis. Gathering the information from both the patient and other sources to achieve the best outcomes for both doctor and patient.

Relevance to General Practice

The patient is one of the most important sources of information when gathering information prior to establishing a working diagnosis. The ability to delve beneath the superficial chatter and seek valuable information by building a rapport with the patient will significantly aid the decision making process, improve clinical care and patient outcomes.
Good doctor-patient communication results in improved patient satisfaction and also professional satisfaction amongst doctors. Moreover, it lowers the use of healthcare resources and improves health outcomes of patients. There is also strong evidence that, with appropriate training, effective communication skills can both be acquired and retained. In Australia, a recent pilot programme demonstrated the improvement in patient outcomes that can be achieved through educating GPs on communication skills and strategies.

Learning outcomes
  • Identify the characteristics of effective communication
  • Describe and use open questioning, active listening, and summarising techniques
  • Identify clinical reasoning skills and examine the impact that clinical reasoning has on gathering diagnostic information
  • Plan a consultation with a new patient to maximise the information gathered and to maximise the patient centeredness of the consultation
  • Identify the links between reduced diagnostic error and improved patient safety
  • Domains of General Practice

    D1. Communication skills and the patient-doctor relationship

    • Communication is clear, respectful, empathic and appropriate to the person and their sociocultural context

    D2. Applied professional knowledge and skills

    • Diagnosis and management is evidence-based and relevant to the needs of the patient

    D3. Population health and the context of general practice

    • The impacts of the social determinants of health are identified and addressed

    D4. Professional and ethical role

    • Adherence to relevant codes and standards of ethical and professional behaviour

    D5. Organisational and legal dimensions

    • Medico-legal requirements are integrated into accurate documentation

    Curriculum Contextual Units
    • Adult health
    • Care of older people
    • Children and young people health
    • Individuals with disabilities
    • Men's health
    • Pregnancy care
    • Refugee and asylum seeker health
    • Residential care
    • Sex, sexuality, gender diversity and health
    • Women's health
    Avant eLearning module: Gathering Diagnostic Information (Update)
    Provider Type
    Education Provider
    1 hr
    Start Date
    End Date
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