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Australian Medical Association Queensland Education and Training Institute

Customer Services Skill Set (BSBSS00119)

Speciality
Management and Administration
Location
Online
Delivery
Online
Time / Duration
4 months
Provider
AMA Queensland Education and Training Institute
Customer Service Skill Set
BSBSS00119
 
This skill set builds the essential skills needed to deliver quality customer service across a range of industries in Australia. Ideal for those starting their career or looking to enhance their employability, it develops practical abilities in communication, problem solving, and handling customer interactions with confidence.

Because customer service skills are valued in almost every sector, including retail, hospitality, business, government, and health. This skill set offers strong industry versatility. It also provides a pathway to further study, such as a Certificate III in Business, making it a flexible and valuable foundation for many customer-facing roles


Skills you will learn
  • Coaching staff and assisting call centre operators to resolve problems and customer inquiries
  • Answering incoming calls, emails and messages, and assisting customers with their specific inquiries
  • Develop rosters and manage staff numbers to meet workflow 
  • Update databases to reflect changes to the status of customers and prospective customers
  • Undertake clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact
Inclusions
Assessments
Certificate of completion
Interactive activities
Video
Entry Requirements / Prerequisites
Age

Minimum age 18 years old

Education & Experience

One of the following:

year 12 or equivalent

or

mature aged student with 2 years' work experience

​​English

A functional level of English is required. Language, Literacy and Numeracy Test to be passed at an AQF level 3.

Student Evidence

Evidence of any of the below:

Australian citizenship;
Permanent Australian residency; or
Temporary Australian residency with a valid visa, other than the student visa, to study and work in Australia.

Students will be required to provide a Unique Student Identifier (USI) which is a reference number that creates an online record of a student’s training and qualifications attained in Australia.



Language, Literacy, Numeracy

Language, Literacy and Numeracy (LLN) test is required prior to enrolment as part of the course entry process which will assist the college to determine the level of support the student will need to successfully complete their learning.
Type
Type -> Course
Delivery
Delivery -> Online
Title
Customer Services Skill Set (BSBSS00119)
Speciality
Speciality Classification -> Management and Administration
Location
Location -> ONLINE
Provider Type
Education Provider
Time / Duration
4 months
Price Details
Total Course Fees are $950 ($760 for AMA Queensland members) and students can opt to pay via a weekly payment plan.
Location
Online
Posted By
Australian Medical Association Queensland Education and Training Institute
Price:
$950.00
Total Course Fees are $950 ($760 for AMA Queensland members) and students can opt to pay via a weekly payment plan.
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