Dealing with Workplace Conflict for Admin and Management

Target Audience

The course has been designed to provide training for all staff in New Zealand organisations.

Learning Objectives

This course provides an understanding of:

• drivers and influences that can lead to and escalate conflict
• the human body’s reaction when faced with conflict
• key signs of increasing tension in individuals
• how to assess threat and risk using a logical threat and risk assessment model
• some aspects of the law in relation to conflict
• how to formulate strategies to minimise personal risk in conflict situations, and
• practical techniques to de-escalate and avoid conflict.

Course features

This online training course features the following.

• Short 35 minutes course duration
• Interactive activities
• Accessibility functions. WCAG AA compliance with customisable features.
• Full course voiceover
• Assessments at the end of each section
• Certificate of completion
• Adaptics - Kineo’s pre-assessment technology

This course was developed in collaboration with a New Zealand HR and employment law specialist