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Healthcare Complaints and Investigations

Speciality Classification
Nurses and Midwives
Location
Weston Creek ACT 2611
Delivery
Online
Duration
27 minutes
Provider
Ausmed
Lecture Overview

This session looks at the role of the health complaints commissioner in resolving complaints made by the public in support of safe and ethical healthcare. Gain an insight into the framework for complaints and the type of complaints that reflect missed care by all health professionals. (The session focuses on Victorian legislation.)

Educators

Karen Cusack 

Karen Cusack was appointed Victoria’s inaugural health complaints commissioner in February 2017, to oversee the introduction of the Health Complaints Act 2016, which provides a process for complaints resolution about health services as well as processes for the investigation into health service providers who pose a risk to Victorians. Prior to heading up the office of the health complaints commissioner, Karen was corporate counsel of the Royal Women’s Hospital and has over 20 years’ experience as a senior lawyer. She has undertaken various postgraduate studies, including a Master of Laws from Monash University. Karen has held a number of board and statutory appointments and she is currently a member of the Disability Services Board and a board director of the Accident Compensation Conciliation Service. In 2017, Karen was appointed by the minister for health to an Expert Working Group advising on legislative reforms from "Targeting Zero: review of hospital safety and quality assurance in Victoria". Karen is passionate about the role she plays within the Victorian health sector.

Delivery
Title
Healthcare Complaints and Investigations
Speciality Classification
Interest Areas / Topics Covered
Legal
Location
Provider Type
Service Provider
Duration
27 minutes
Start Date
27-Feb-2019
End Date
07-Nov-2021
CPD Points
27 minutes of CPD
Price
Free
Price Details
Subscription Needed
Location
Weston Creek ACT 2611
Price:
Free
Subscription Needed
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