HLT21020 Certificate II in Medical Service First Response

The HLT21020 Certificate II in Medical Service First Response is a nationally accredited qualification designed to equip participants with the essential skills and knowledge required to provide immediate medical assistance in pre-hospital and out-of-hospital environments. This program is particularly suited for individuals working or volunteering in roles where they are the first to respond to medical emergencies, such as workplace first aid officers, community responders, or those in remote and isolated sites. Over the course of five intensive days, participants engage in a blend of classroom learning, group discussions, and practical activities that simulate real-world scenarios. The curriculum emphasizes both theoretical understanding and hands-on application, ensuring learners are prepared to act confidently in diverse emergency situations. Key outcomes include the ability to work respectfully with people from diverse backgrounds, implement safe work practices, manage personal stressors, and apply infection prevention and control principles. Participants also gain advanced competencies in first aid, resuscitation, and oxygen therapy, aligned with guidelines from the Australian Resuscitation Council. Units of competency covered include CHCDIV001 Work with diverse people, HLTWHS002 Follow safe work practices for direct client care, HLTAID011 Provide First Aid, HLTAID014 Provide Advanced First Aid, HLTAID015 Provide Advanced Resuscitation and oxygen therapy, and HLTAID013 Provide first aid in remote or isolated sites. On successful completion, learners receive the nationally recognized HLT21020 Certificate II in Medical Service First Response, validating their ability to deliver critical care in emergency contexts. SETS Services, established in 1998, is known for its realistic training scenarios, purpose-built facilities, experienced trainers, and quality rescue equipment. This course is an excellent pathway for those seeking to strengthen their emergency response capabilities and contribute meaningfully to workplace and community safety.