Holding Difficult Conversations at Work

Holding difficult conversations at work is likely to be one of the most challenging aspects of employment. This Mandatory Training Module will assist you to be better prepared and able to hold difficult conversations, whether it is with patients and their relatives, between you and your colleagues, or as a manager to another staff member.

• Have a greater understanding and insight into the factors that can contribute to difficult conversations with both employers and employees.
• Recognise that conversations at work can be difficult for everyone taking part in them.
• Implement a range of strategies that can help you to manage and engage in a difficult conversation.

Holding Difficult Conversations at Work is intended for staff who work at any level in the healthcare sector. It will be particularly useful to those who find it difficult or challenging to interact in uncomfortable situations.

Validation of Learning

The presenter and all members of the planning team have disclosed that they have no relevant financial commercial relationships to products or devices related to the content of this educational activity. Wherever possible, generic or non-proprietary names of medication have been used. Courses include expert peer reviews of the content where applicable.

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics. See Educator Profile