Improving the Patient Experience - Nursing Conference
- : Melbourne VIC 3001
21st century society is trending towards the patient being the centre of care - demanding greater choice and exercising a new degree of autonomy. The patient experience becomes a health outcome in itself. This requires nurses to positively shape the patient experience. Attend this conference and find out:
- What matters most to patients?
- Why is the patient experience so very important in a cost cutting, rationalised health system?
- What factors make a person turn off a healthcare provider?
- Can anxiety and fear be allayed?
- What type of communication really makes a difference?
- How can you professionally make the patient experience better?
- Why meeting the needs of the patient relates to job security
Don’t miss out on this timely event. Book now!
8:30AM REGISTRATION FOR DAY ONE
Unstoppable Forces - 'Patient-Centred Care'
The trend towards a genuine patient-focused model of care is underway. What is more, this trend is not likely to reverse in the foreseeable future. This means the manner in which healthcare is delivered is changing and this change is likely to accelerate significantly.
This introductory session looks at how nurses are really making a difference to the care a person and their family receive by focusing on the health journey experience. Includes:
- Why focusing on the patient experience makes sense
- What it means 'on the ground'
- Can we afford it?
'Hello My Name Is...' Nursing Leadership in Patient-Centred Care
This session looks at how one health institution has overcome some of the barriers that separate provider from consumer of care.
- How nursing leadership makes opportunity in every interaction to improve the patient experience
- Why a culture of respect is so important
- 'Hellomynameis...' How Peter MacCallum is changing the patient experience for the better
- What has been achieved
10:30 MORNING TEA
'It Made Me Feel Like I had a Voice' - Using Co-design to Improve Consumer Experience
There is increasing emphasis on the need to engage consumers in the evaluation and development of services. Experience Based Co-Design (EBCD) (The Kings Fund 2012), is an approach that seeks to understand the consumer's experience as the starting point for service redesign. It goes beyond traditional satisfaction surveys to enable staff and consumers to work collaboratively to identify, design and implement improvements. This session explores how EBCD was used in interdisciplinary teams to understand health care from the consumer's point of view. Information covered will include:
- Co-design as an approach to consumer engagement
- Barriers and enablers to the approach
- Building a culture of consumer engagement
How Attitudes Affect the Care You Give - Nursing an Ex-Meth User
There are some conditions that evoke deep-seated, perhaps unconscious reactions in care-givers. Cases of addiction, including illegal drug use, may be an example. A health professional may feel that the person has - in some way - brought ill health on themselves and this may affect the attitude of the professional towards delivering care.
This session will take you on a very personal journey of a patient who has been a methamphetamine abuser. It will reveal his experience as both a receiver and provider of health care. Questions that will be addressed include:
- What has been his experience of receiving mental health treatments?
- Has he felt any bias towards him from health professionals because he is an ex-drug abuser?
- How can unconditional positive regard be shown by nurses and what impact does it have?
12:30PM LUNCH BREAK
Receiving Nursing Care - A Personal Experience Following Stroke
This inspirational session looks at how a remarkable young woman overcame the many challenges which resulted from experiencing a stroke at the young age of 24. In this perceptive session Emma relays some of the ups and downs of nursing care that at times hindered and at other times really assisted her. Includes:
- What did it feel like to change from being a professional provider of health care to a recipient?
- Which behavioural attributes are likely to improve the patient experience?
- What were the particularly powerful nursing ‘moments’ that made a difference to her care?
Professor Tracey Bucknall
The Importance of Patient Engagement During Transitions of Acute Care
Recent research has thrown a piercing light on the need for better communication to promote patient engagement during transitions within and from acute care. This revealing research looked at four main themes which affect the patient experience - some of which will be discussed in this session. Includes:
- What role do patients have in improving communication between professionals and themselves and how is this encouraged?
- What barriers prevent optimum communications?
- Why is patient engagement and communication so important to the patient experience?
3:00 AFTERNOON TEA
How Nurses Can Influence the Patient Experience When Dependency Is High
It is hard to imagine being an independent person one day and being struck down by a condition that renders you utterly dependent the next day! Such dependence can be humiliating and degrading and pose real threats to mental health. This session looks at how the relationship between nurses and patients with high dependency can make a real difference to outcome. Includes:
- How does dependency change a person's concept of self?
- How can nurse interaction alleviate the mental anguish that results from dependence?
- In a society where dependency is generally regarded as negative what can a nurse do to promote integrity?
- What happens when care is requested and not given?
- How can autonomy be given to a patient who is severely dependent?
4:30 CLOSE OF DAY ONE OF PROGRAM
9:00AM COMMENCEMENT OF DAY TWO
How Important is Patient Engagement in Creating a Sense of Wellbeing?
People who are more engaged in their health care are likely to be more motivated and may receive better overall health outcomes. So what makes one person become engaged and another not? This session looks at different levels of engagement and how they can affect the patient experience. Includes:
- What is the relationship of patient engagement to safety and quality?
- Why do some people become engaged in their care and others not?
- If a person is disengaged can they still have a positive health experience?
- How can you assist a person to engage in their care?
The Power of Therapeutic Conversation to Alleviate Fear Associated with Hospitalisation or Illness
There is a strong correlation between physical illness and anxiety. This may be because a person catastrophises their condition believing it will end up far worse than is the reality. Pain may also be a factor. The interaction that occurs between health providers and a patient can accelerate or diminish their anxiety. This session discusses the fundamental aspects of anxiety and the type of conversations that can genuinely assist an anxious person. Includes:
- Why are some people more anxious than others?
- How to engage in difficult conversations around health
- What type of conversation calms a person?
10:30 MORNING TEA
Dr Rosalie Hudson
Hands Off Nursing: Implications for Aged Care
When nurses are replaced with non-professional carers it can result in unintended patient suffering and higher downstream costs. This causes poor and costly health experiences. Evidence clearly shows the many benefits to patient outcomes provided by nurses. However, increasingly we are confronted with nurses ‘Missing in Action’. They are being replaced by non-professional carers. This session looks at what this trend means for the ultimate experience of patients and includes:
- How is the patient experience impacted by judicious use of nurses?
- What can nurses do to reverse the 'Missing Nurse Syndrome'?
Dr Jenny Gowan
Pain Perception and Balanced Pain Management - Looming Areas of Concern
One of the most uncomfortable and potentially frightening experiences that a patient can endure is that of pain. Pain is fraught with big emotions and there are often big expectations that it will be alleviated. In addition, in the community pain medicines can easily be obtained and are just as easily abused. This session reviews pain management from the patient perspective and considers the importance of the pain experience in terms of ongoing management. Includes:
- What is meant by balanced pain management?
- Why is pain management becoming increasingly important?
12:45PM LUNCH BREAK
Dr Jill Beattie
How Nurses can use Mindfulness to Alleviate Painful Experiences
Mindfulness is emerging as a powerful tool in a range of complex situations to focus the mind. More recently, its value as a pain reduction mechanism has shown to be quite effective. This session will look at ways that nurses can rapidly implement a short 5 minute task with patients that assists in decreasing pain. Includes:
- Background on the concept of ’mindfulness’
- How to use mindfulness to potentially alter a patient’s experience of pain
2:45 AFTERNOON TEA
Dr Jill Beattie
Nurses Reimagining The Patient Experience
In this final session of the conference you will be taken on a journey to imagine the best possible patient experience and how this could be delivered regardless of circumstances. This guided imagery experience will be both delightful and empowering. Evidence suggests that visualisation can take you a long way towards your goals. Finish the conference with a new outlook on how patient experiences could be. Includes:
- In the best of all possible worlds a patient experience would look like …?
4:15 CLOSE OF DAY TWO OF PROGRAM
The Goal Need for Program
How patients experience health care is looming as an omni-present issue that will only increase as services compete for ‘customers’. The patient is increasingly at the centre of health care delivery as providers struggle to deliver cost effective, high quality care. The role of the patient as the recipient of care is evolving into a more empowered position. This inevitably means there will be an incremental shift towards how people select a provider and what informs their choice.
Because nurses are so involved in health provision it is incumbent on them to ensure they understand the factors that affect the patient experience. A conference that explores these issues is urgently needed.
Purpose of Program
The purpose of this conference is to examine the factors that influence the patient experience of health provision and to consider the role that nurses have in creating both a perception and the reality of positive quality care.
Your learning outcomes:
Enable patients to better engage in a quality and positive health experience
Create a health environment in which your care will be empowering
Encourage patients in your care to feel in control of their health outcome and exercise informed choice
Ensure people will receive patient-centred-care in a culture of unconditional respectfulness
To Be Determined
Corey Adams has qualifications in Nursing, Psychology, and Business (MBA) and is committed to enhancing the patient experience and improving ... Read More
Matiu Bush is the Specialist Clinics Nurse Unit Manager at Peter MacCallum Cancer Centre, Melbourne. In this role, Matiu focuses on ...Read More
Kate Cranwell is the Acting Occupational Therapy Manager at Western Health. Prior to this role, Kate was the Western Health ... Read More
Stuart Fenton is a clinical psychotherapist and counsellor and also a recovered drug addict and alcoholic. Prior to his additions ... Read More
Emma Gee is one of Australia’s acclaimed inspirational speakers, offering her thoughts and solutions on person-centred care and resilience through ... Read More
Professor Tracey Bucknall is Associate Head of School of Nursing and Midwifery at Deakin University where she teaches clinical decision ... Read More
Dr Rosalie Hudson's varied nursing career is focused on aged care, dementia care and palliative care. As a consultant nurse ... Read More
Jenny Gowan was the Director of Training and Development at the Pharmaceutical Society of Australia (Victorian Branch) for over 20 ... Read More
Dr Beattie is an Adjunct Senior Research Fellow at Monash University, Victoria. Jill is also a mindfulness-based emotional fitness ...Read More
Dr Nicky Jacobs is a Senior Lecturer in Psychology and Counselling in the Faculty of Education at Monash University. Nicky ... Read More
Rebecca Millar is a lecturer and unit coordinator of mental health nursing at the College of Health and Biomedicine, Victoria ... Read More