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This course is part of HealthcareLink Learning Portal.

Learning from Complaints course for Oral Health

Speciality Classification
Oral Health
Location
Online
Delivery
Online
Duration
20 minutes
Subject matter expert
e-Learning for Healthcare
Provider
eIntegrity
Endorsed By
AMRC, NHS, FMLM

This session considers leadership methods for the handling of complaints arising from healthcare. It looks at why these complaints are made, how they are dealt with and how they can be used to improve practice. This session also supports the development of leadership in clinical settings.

Learning Objectives

By the end of this session you will be able to:

  • Describe types and sources of complaints
  • Describe common reasons for complaints being made
  • Explain how information from complaints can be used to improve services and individual performance
  • Identify and critique local processes for handling and managing complaints
  • Identify any areas for future personal development arising from the module
  • Demonstrate your contribution to leadership by identifying ways the service can constructively use complaints

PRM123
Entry Requirements / Prerequisites

Before commencing this session you should complete these sessions in the Introductory Module:

  • Introduction to Leadership and LeAD
  • Introduction to Medical/Clinical Leadership Competency Framework
Instructors / Speakers
Ricky Bell,
Academic Clinical Fellow in Medical Education, Based at Leicester Royal Infirmary

Ricky Trained at Leicester University and post graduate training within the east midlands deanary. He is currently undertaking a Masters in Medical Education at Nottingham University.

Delivery
Title
Learning from Complaints course for Oral Health
Speciality Classification
Interest Areas / Topics Covered
Mentoring & Leading, Leading and managing, Coaching & Leadership
Location
Provider Type
Education Provider
Duration
20 minutes
Location
Online
Reference
04_02
Access Duration (in months)
12
Programs this course belongs to
Modules this course belongs to
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