Managing Aggression in the Workplace

Course Overview

This module will help you explore current thinking and policy relating to aggressive behaviours at work. It will also look at how those behaviours can be minimised and addressed. The module is designed for new and continuing employees in all health settings including community services.

Validation of Learning:

• A copy of an evidence-based article you have read on prevention and management of aggression in the workplace;
• Evidence that you have read the relevant policies and procedures for managing aggression in your workplace.

Learning Outcomes

• Describe a range of aggressive behaviours.
• Recognise passive aggression.
• Identify how aggressive behaviours impact on you and on your workplace.
• Know the actions to take if aggressive behaviours occur in your workplace.

Disclosure

The presenter and all members of the planning team have disclosed that they have no relevant financial commercial relationships to products or devices related to the content of this educational activity. Wherever possible, generic or non-proprietary names of medication have been used. Courses include expert peer reviews of the content where applicable.

Educator

Andrew Crowther

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics.