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Nurse Management Challenges - CPD Conference

  • : Sydney NSW 2000


Do you face difficult challenges as a nurse manager? Do you take the job home and reconstruct conversations in your mind? This conference shines a light on the many challenges that are today’s “normal” for nurse managers. Come along to this conference and discover:

  • Unpacking power and influence
  • Where your legitimate authority stops and bullying starts
  • Unlocking intergenerational diversity in your unit and then putting it to work
  • Red flags in the medicine cupboard
  • The impact of ‘turning a blind eye’ - when good people do nothing
  • Making decisions you can live with and much, much more ...

Make sure you attend this popular event! Book now!

Schedule Day One



Welcome and Introductions


Di Adamson

A Pebble in a Pond – Making a Big Splash with Little Resources

Too often nurse managers underestimate their power within an organisation. This session examines this phenomenon and looks at how you can extend your influence. It includes:

  • Making yourself visible across a broad area of responsibility



Innovation in Nursing – A Missed Opportunity

Nurses are perfectly positioned to innovate for better patient outcomes – so why do we hear so little about such developments? The challenge for nurse managers is to enable innovation to emerge. This session includes:

  • Which innovations have made their mark in health care and how was this possible?



Mike Smith

Intergenerational Collaboration – Diversity in Action?

It is inevitable that many generations work side-by-side. This presents challenges for nurse managers. This session examines some of the differences, as well as the commonalities, of different generations. It includes:

  • What value is placed on experience in today’s health care?
  • How can we harness generational diversity for the best patient outcomes?


Mike Smith

Turning a Blind Eye – When Good Nursing Staff do Nothing

There is a constant stream of dire stories emerging on current affair programs about health and aged care facilities, as well as practitioners, that fail in their duty of care. Sometimes, these take many years to emerge but emerge they do. Many people are caught in the net of blame and retribution, which can go on for many years. The effect on patients and their families can be catastrophic and deadly. This session looks at the role of management in ensuring moral integrity underpins all settings where vulnerable people exist and discusses the following topics:

  • How a system breaks down to such an extent that these situations occur
  • Breaking the silence
  • The importance of critical reflection
  • Building moral communities of care



Dr Terry Froggatt

Defining Bullying – Where Does Your Legitimate Authority Stop and Bullying Start?

Bullying is a hot topic, but it is poorly defined. As a manager, you will be required to carry out certain activities that could be misconstrued as bullying. This session unveils the concept and states where the boundary between management functions and bullying is defined. Topics include:

  • Directing team members to change their behaviour
  • Allocating workloads
  • Evaluating staff
  • Disciplinary actions



Dr Terry Froggatt

When Bullies Operate Under the Radar

A considerable management challenge is dealing with bullies who operate “under the radar”. The insidious nature of this type of highly destructive behaviour can be a management nightmare because it is so difficult to detect. This session looks at:

  • How to create a zero-tolerance environment for gossip and poor group behaviours that ignore and isolate a person
  • Dealing with non-engagement, sulking, and sabotage
  • Creating an inclusive environment and other strategies


Day Two



Di Adamson

Facing up to the Truth – When Enough is Enough!

It is always regrettable when a person’s behaviour is irreversibly destructive to the team. Dealing with the situation once and for all is an essential management imperative that cannot be avoided. Having the stamina to do this is another thing entirely. This session will look at why this is such a difficult skill and how you can overcome the fear of confrontation. It includes:

  • Calling out unacceptable behaviour as a part of the legitimate authority of a manager
  • Garnering support for your actions


James Taylor

Reducing the variability in healthcare – using EBP resources to develop and maintain nursing procedures

The objective of this session is to familiarise nursing researchers with resources and approaches useful in effectively developing and maintaining nursing procedures. Following a brief refresher of EBP concepts and frameworks, a case study of the consequences of failing to implement the best evidence in practice will be considered in a recent study on variability in the use of peripheral intravenous catheters (PIC). Search techniques in identifying the best evidence to support a PIC procedure will be demonstrated utilising CIAP EBP resources, including results management processes for ongoing review of the procedure.

  • What is EBP: background, definitions and models
  • Variability in a care case study: PIC insertion and management
  • Researching for the best evidence to support a nursing procedure using CIAP
  • Resources



Murray Roberts

Patient Complaints – Open Disclosure and Authenticity

Nurse managers face increasing challenges from patients and their relatives to provide the best and most honest care. This session looks at:

  • What are the ramifications of open disclosure following an incident?
  • How can we manage problems when teams are constantly churning?


Julie Letts

Making a Decision You Can Live With

We are frequently faced with problems that reside in the “grey zone”. These often present you with difficult decisions. This session will work through formulas that can help you to make a considered decision, and which you can both feel right about and be confident with the outcome. It includes:

  • Quick steps to help you deal with tough decisions
  • Interactive case scenarios



Di Adamson

How Effective Are Performance Reviews?

Some people believe that the best way to improve behaviour is in real time. This means performance reviews that may only occur once a year are potentially ineffective because they are not addressing problems as they occur. This session looks at:

  • What are the best ways to assist staff to perform at their highest level?
  • How can performance genuinely be improved?
  • Tips on how to conduct a performance conversation…



Di Adamson

Sustaining Your Passion in the Face of Change

As leaders, we face crises, putting out small and large fires as part of our day’s work – and we’re good at it. We make decisions and interact in stressful conditions. We give a lot, strive for excellence, and get results. Paradoxically, this is the very stuff that contributes to the sacrifice syndrome. In the process of giving, over time, the physical and emotional toll often goes unchecked and, even when we’re doing the right thing, it can cause us to become ineffective. In this session, we will discuss the following topics:

  • How can we focus on how to renew ourselves to sustain our energy?
  • How can we stay focused on what made us love the job in the first place?


The Goal Need for Program

There is considerable evidence supporting skilled nurse management as being fundamental to the provision of effective, high-quality, and safe patient care and outcomes. However, the growing complexity of the health workplace has the potential to increase strain on nurse managers who are expected to control units when faced with a range of challenges. If patient care is to be optimised then those who carry these responsibilities must be able to identify the activities that can cause problems and then manage them appropriately.

Purpose of Program

The purpose of this conference is to assist nurse managers to manage day-to-day challenges with clarity and confidence so as to improve patient outcomes.

Your learning outcomes:

Use knowledge of the challenges facing nurse managers as they relate to the bigger picture of health care and to manage your unit effectively

Reflect on your current work environment and identify the main areas where challenges occur the most that impact patient care

Improve team interactions by proactively managing challenging hotspots, resulting in less negative incidents

Deal incisively with aberrant staff behaviour in a professional and timely manner


To Be Determined

To Be Determined


Dianne Adamson

Dianne Adamson

Di Adamson has a background in hospital management and seventeen years' experience consulting for prestigious clients in the health care ... Read More

Mike Smith

Mike Smith

Mike Smith has been a mental health nurse for 20 years and has master's degree in public health and mental ... Read More

Terry Froggatt

Terry Froggatt

Dr Terry Froggatt is committed to evidence-based organisational learning and development, providing innovative and learner-focused seminars and programs that facilitate ... Read More

Julie Letts

Julie Letts

Julie Letts is the director of LettsConsulting – a consulting service to the health and aged care sectors. She specialises ... Read More

Murray Roberts

Murray Roberts

Murray Roberts is a Resolution Officer from New South Wales Health Care Complaints Commission (HCCC). He is a nationally accredited ... Read More

James Taylor

James Taylor

James has worked for Wolters Kluwer for 10 years, and is currently managing a customer success team of four implementation ... Read More


Nurse Management Challenges - CPD Conference
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11 Hours | 15 Mins
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End Date
11 Hours | 15 Mins
Sydney NSW 2000
Rydges Sydney Central, 28 Albion Street
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