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Pathological Behaviours in the Workplace Conference

  • : Brisbane City QLD 4000

Overview

 

Pathological behaviours are complex and can have devastating consequences if left unrecognised and unmanaged. This conference will enable you to consider practical solutions to this persistent area of stress and conflict. Topics include:

  • Destructive leadership – when toxic behaviours originate at the top…
  • Bullying as a pathological behaviour
  • Why pathological people "get under your skin"
  • Tips on “calling out” manipulative behaviours
  • Building awareness, trust, and resilience
  • The power of positive psychology and much, much more…

Come along to this popular event – Book now!

Schedule Day One

8:30AM REGISTRATION FOR DAY ONE


9:00

Dr Karen-Ann Clarke

Anatomy of Destructive Human Behaviour

When looking at people whose behaviour is highly disruptive and falls out of the “norm”, having an understanding of why people act the way they do is enlightening. This insight is crucial for not only recognising these behaviours but for comfortably and calmly accepting that pathological people may always be pathological. In this session, we will explore the drivers behind these pathological behaviours. It includes:

  • What exactly are pathological behaviours and what are they not?
  • Is bullying a pathological behaviour?
  • What makes pathological people so destructive?
  • Can you stop them "getting under your skin"?
  • Can people really change the way they behave?

10:00

Julian De Maria

Leadership Character – The Good, the Bad, and the Ugly

What is the character of leadership? Why is it that leadership character can make or break an organisation in terms of patient experience, outcomes, productivity, efficiency, and staff engagement? This session considers:

  • What is the HEART of leadership character?
  • Why is leadership character so defining for an organisation?
  • What happens when leadership character fails?
  • How can you spot, manage and deal with?

11:00 MORNING TEA


11:30

Dr Karen-Ann Clarke

Superficially Charismatic with Callous Disregard

There is a raft of behaviours that can cause a feeling of unease and frustration in the workplace. There may be a sense that a person is “getting under your skin”. Sometimes these behaviours are particularly damaging. This session will help you to understand personality disorders as a potential cause of workplace disruption and will offer practical strategies to counter the consequences of this condition. It includes:

  • The characteristics of a personality disorder
  • How to work with people who rely on manipulative behaviours such as flattery and insincerities to win favour
  • Tips on “calling out” manipulative behaviour

12:30

Dr Karen-Ann Clarke

The Smiling Assassin

Pathological behaviours in healthcare settings by definition are harsh, habitual, or excessive ways of behaving toward staff, patients, and clients or their families. While many pathological behaviours are overt and easy to identify, it is the insidious passive-aggressive behaviours that are often more challenging. This session uses case studies to:

  • Review a range of situations where vicious intent comes across as being virtuous
  • Demonstrate how to identify the mask that conceals passive-aggressive behaviours and what to do about it!

1:15PM LUNCH AND NETWORKING


2:15

Dr Karen-Ann Clarke

Staff Splitting – A Fast Road to Conflict?

Staff splitting can occur in any workplace setting. Whatever the reason and whoever is involved, staff need to be aware of its highly divisive and disruptive consequences. This session looks at this destructive behaviour and includes:

  • What happens when staff splitting occurs?
  • Why is staff splitting highly contagious in the workplace?
  • Why do staff splitters generally have “high conflict” personalities?
  • How can you overcome this pathological behaviour?

3:00 AFTERNOON TEA


3:30

Sean Smith

Workplace Incivility and How Not to Take "it" Personally

Too often people in the workplace experience negative emotions as a result of incivility. This, clearly, can be destructive and lead to disengaged workplaces where no one benefits. Establishing and maintaining clear personal boundaries has proven to be an effective strategy for dealing with unpredictable and unstable behaviours of others, including other staff. This session highlights:

  • How can personal boundaries protect you from manipulation?
  • How can you build and maintain boundaries you are comfortable with?
  • What do you do when your boundaries are challenged?

4:30 CLOSE OF DAY ONE OF CONFERENCE


Day Two

9:00AM COMMENCEMENT OF DAY TWO


9:00

Ken Blaikie

Above All – Honouring the Patient

Working closely and constructively with our colleagues enables provision of the highest quality care, ensuring best outcomes for our patients. It is possible to overcome self-serving behaviours, and their impact on patient care, and this is essential in the modern workplace. This will encourage you to consider how developing a patient-centred approach in your workplace can assist to cut through all other noise. Includes:

  • Why do we need a laser-sharp focus on the patient?
  • How does this focus influence the team around us?
  • What are practical and innovative ways to develop such an approach?

10:00

Ken Blaikie

Managing Hostility and Conflict

Working with pathological people often results in continued conflict. This is likely to be detrimental to health, wellbeing, and patient or client outcomes. Clear communication when faced with hostility and a calm head can help YOU manage conflict better. This interactive session looks at:

  • Is it ever possible to avoid conflict with destructive personalities?
  • Working out your stance in a conflict situation – attack or defend?
  • Communication is key – when do you defuse and when do you engage?
  • What about body language?
  • How can you manage your emotions in a conflict situation?

11:00 MORNING TEA


11:30

Jane Stanfield

Violence and Compassion in the Workplace

This session will encourage you to reflect on a raft of challenging behaviours that are sadly present within healthcare. These include violence, aggression, and threatening communication. It will focus specifically on the link between these behaviours and compassion. As well, you will be encouraged to gain insight into why we react in certain ways to these behaviours. This session considers:

  • What is the link between violence and compassion?
  • How am I perceiving the challenging behaviours of others?
  • Why managing pathological behaviours starts with you …

12:30

Jane Stanfield

Power, Organisational Politics, and Pathological Behaviours

Organisational politics has a huge influence on the way people work and what they are able to achieve. Organisational politics is directly related to power and influence. This session looks at the role that power and politics play and answers the following questions:

  • What is organisational politics?
  • What are the dimensions of power?
  • Can political power-bases ever be altered?
  • How does this assist to understand the impact of pathological behaviours?

1:15PM LUNCH AND NETWORKING


2:15

Jane Stanfield

Using Emotional Intelligence to Constructively Debrief

Debrief is a powerful tool used regularly by nurses to assist in dealing with disturbing or unhelpful behaviours of others. Without emotional intelligence, there is a tendency for emotions to spill over and the debrief to become destructive. This highly interactive session will invite participants to come together and debrief on a range of selected, shared scenarios which every nurse is sure to be able to relate to.

3:00 AFTERNOON TEA


3:30

Jane Stanfield

The Power of Positive Psychology

Positivity affects perceptions, attitudes, and expectations. Positive emotions have been shown to increase feelings of energy, help you cope with adversity, and feel more optimistic about life. Constructing positive mindsets in the face of challenging situations at work – and at home – can aid us to flourish. This final session includes:

  • What is meant by “positive psychology”?
  • Is a positive attitude an innate or a learned behaviour?
  • How can it be integrated into in day-to-day stressful work environments?

4:30 CLOSE OF CONFERENCE AND EVALUATIONS


The Goal Need for Program

Pathological behaviours are the subject of endless discussions in the workplace. The term is used to explain a raft of bad behaviours, including lying, manipulation, and exploitation. Understanding their implications will assist those who are at the receiving end and those who may not have identified these behaviours within themselves. In addition, it will ensure that workplace productivity and patient outcomes are not undermined by petulant and self-serving attitudes.

Purpose of Program

The purpose of this conference is for nurses and midwives to be able to identify and understand destructive interpersonal and organisational relationships that adversely affect them and their patients in the workplace, as well as considering strategies to overcome such pathological behaviours.

Your learning outcomes:

Use emotional intelligence to identify and respond effectively to pathological behaviours in the workplace

Minimise the impact of highly destructive behaviours of others on the self through enhanced personal resilience

Establish clear personal boundaries and maintain them to diminish the effect of manipulative behaviours

Initiate a positive, patient-centred culture that decreases the impact of self-serving behaviours on workplace productivity

Presenters

Karen-Ann Clarke

Karen-Ann Clarke

Dr Karen-Ann Clarke is a Registered Nurse and a specialised mental health nurse, with 30 years’ experience of working with ... Read More

Julian De Maria

Julian De Maria

Julian trained in Brisbane and graduated from the Queensland University of Technology with a Bachelor’s degree in Nursing. In his ... Read More

Sean Smith

Sean Smith

Sean Smith has had the privilege of working in healthcare for three decades in more than a dozen countries around ... Read More

Ken Blaikie

Ken Blaikie

Ken Blaikie is a management consultant and has over 25 years’ experience in health care and healthcare management. Ken has ...Read More

Jane Stanfield

Jane Stanfield

Jane Stanfield is a health service improvement coach. She comes with 30 years’ experience in healthcare, half as a clinician ... Read More

 

Title
Pathological Behaviours in the Workplace Conference
Speciality Classification
Interest Areas
-- GENERAL --
Location
Type
Delivery
Provider Type
RTO
Duration
11 Hours | 00 Mins
Start Date
08-Nov-2018
End Date
09-Nov-2018
CPD
11 Hours | 00 Mins
Price
590.00
Location
Brisbane City QLD 4000
Venue
Mercure Hotel Brisbane, 85-87 North Quay
Posted By
Contact Phone
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