Pathological Behaviours in the Workplace Conference
- : Surry Hills NSW 2010
Pathological behaviours are complex and can have devastating consequences if left unrecognised and unmanaged. This conference will enable you to consider practical solutions to this persistent area of stress and conflict. Topics include:
- Destructive leadership – when toxic behaviours originate at the top…
- Bullying as a pathological behaviour
- Why pathological people "get under your skin"
- Tips on “calling out” manipulative behaviours
- Building awareness, trust, and resilience
- The power of positive psychology and much, much more…
Come along to this popular event – Book now!
Schedule Day One
8:30AM REGISTRATION FOR DAY ONE
Dr Linda StarrWorkplace Incivility and How Not to Take "it" Personally
Too often people in the workplace experience negative emotions as a result of incivility. This clearly can be destructive and lead to disengaged workplaces where no one benefits. The establishing and maintaining of clear personal boundaries has proven to be an effective strategy in dealing with the unpredictable and unstable behaviours of others, including other staff. This session highlights:
- How can personal boundaries protect you from manipulation?
- How can you build and maintain boundaries that you are comfortable with?
- What can you do when your boundaries are challenged?
Dr Andrew CrowtherExploring Destructive Behaviour
Understanding why people act the way they do is enlightening when looking at people whose behaviour is highly disruptive and falls out of the “norm”. This insight is crucial to not only recognising these behaviours but also in accepting that the behaviours might persist. In this session, we will explore the drivers behind these pathological behaviours. It includes:
- What exactly are pathological behaviours and what are they not?
- Is bullying a pathological behaviour?
- What makes pathological people so destructive?
- Can you stop them "getting under your skin"?
- Can people really change the way they behave?
11:00 MORNING TEA
Dr Andrew CrowtherDestructive Leadership – Toxic Behaviours from the Top
What happens when pathological behaviours are originating from a respected leader within the organisation? How does a destructive leader arrive in a position of power and what can you do about it? This session focuses on:
- What are the traits of a destructive leader?
- Are certain environments more conducive?
- Why are these leaders so influential?
- What are the best management strategies for these behaviours?
Michelle GirdlerAbove All – Honouring the Patient
Working closely and constructively with our colleagues enables provision of the highest quality care, ensuring best outcomes for our patients. It is possible to overcome self-serving behaviours and their impact on patient care, which is essential in the modern workplace. Doing this will encourage you to consider how developing a transformative and patient-centred culture can cut through all other noise. It includes:
- Why do we need a laser-sharp focus on the patient?
- How does this focus affect the team around us?
- What are practical and innovative ways to develop such an approach?
- What are the key ingredients for cultural transformation? What you can do personally…
1:30 LUNCH AND NETWORKING
Norah BostockThe Smiling Assassin
Pathological behaviours in healthcare settings are harsh, habitual, and excessive ways of behaving towards staff, patients, clients, and their families. While many pathological behaviours are overt and easy to identify, it is the insidious passive-aggressive behaviours that are often more covert and challenging. This session uses case studies to:
- Review a range of situations where vicious intent comes across as being virtuous
- Demonstrate how to identify the mask that conceals passive-aggressive behaviours and what to do about it!
3:15 AFTERNOON TEA
Norah BostockStaff Splitting – A Fast Road to Conflict?
Staff splitting can occur in any workplace setting. Whatever the reason and whoever is involved, staff need to be aware of its highly divisive and disruptive consequences. This session looks at this destructive behaviour and includes:
- What happens when staff splitting occurs?
- Why is staff splitting highly contagious in the workplace?
- Why do staff splitters generally have “high conflict” personalities?
- How can you overcome this pathological behaviour?
4:30 CLOSE OF DAY ONE OF CONFERENCE
9:00AM COMMENCEMENT OF DAY TWO
Norah BostockTrust – Difficult to Establish, but Essential to Maintain?
Trust between professionals reflects a recognition and respect for each other's roles. It is a necessary aspect of effective interprofessional collaboration. Trust means you have faith in another person’s beliefs or actions. In workplaces, where destructive behaviours may exist, establishing and maintaining trust with the right people is essential and can prove incredibly valuable. It includes:
- What is trust and how does it operate in your work environment?
- What builds and what breaks trust?
- Is it possible to repair broken trust?
- What is the relationship between forgiveness, trust, and resilience?
Matt KowaldPositive, Patient-Centred Culture
We have all been in a situation with a patient that has left us feeling deflated. But without them we would not have a job. How do you create a culture that makes the patient the centre of what we do and have people feeling good about the work they do? This mystery and many more will be challenged in this session. It includes:
- What does it mean to create a positive, patient-centred culture?
- How can deflated feelings cause compassion fatigue?
- How can you ensure you feel good when you leave work?
11:00 MORNING TEA
Matt KowaldManaging Hostility and Conflict
Working with pathological people often results in continued conflict. This is likely to be detrimental to health, wellbeing, and patient or client outcomes. Clear communication when faced with hostility and a calm head can help YOU manage conflict better. This interactive session looks at:
- Is it ever possible to avoid conflict with destructive personalities?
- Attack or defend? Working out your stance in a conflictual situation
- Communication is key – when do you defuse and when do you engage?
- What about body language?
- How can you manage your emotions in a conflictual situation?
12:15 LUNCH AND NETWORKING
Dr Jill BeattieUsing Emotional Intelligence to Manage Our Own Behaviours
Successfully managing the pathological behaviours of others requires a strong awareness of self and where our nervous system is on the defence cascade. Understanding and developing emotional intelligence will increase our ability to gain insight and reflect on our own behaviour. This challenging session will encourage you to reflect on the following:
- Where are you on the defence cascade and why does it matter?
- What is emotional intelligence and how is it related to mindfulness?
- What does it mean to get comfortable with being uncomfortable?
Dr Jill BeattieUsing Social and Emotional Intelligence to Manage Pathological Behaviours of Others
Understanding our own behaviour assists us to tackle the divisive behaviours of others. Sharing and examining the observed “facts” or evidence (debriefing) is a powerful tool used regularly by nurses to assist in dealing with the disturbing or unhelpful behaviours of others. In this session we look at:
- Can we really “manage” the pathological behaviours of others or is it an illusion?
- What is wrong with them versus what has happened to them?
- Right preparation, right actions, practical tips
3:00 AFTERNOON TEA
Dr Jill BeattieThriving at Work
When we experience pathological behaviours at work, it is a challenge to focus on healthy behaviours. When we accept “what is”, we acknowledge that not everything is within our control. When we commit to actioning those things that are within our control, including care of ourselves, we can influence change. Constructing healthy and helpful mindsets in the face of challenging situations at work, and at home, can increase our ability to thrive in the face of adversity. This final session includes:
- What is within our control and what is not?
- What would happen if we really cared for ourselves?
- The release with quick fixes, and wellbeing with essential self-care
4:30 DEBRIEF AND FINAL WRAP UP
The Goal Need for Program
Pathological behaviours are the subject of endless discussions in the workplace. The term is used to explain a raft of bad behaviours, including lying, manipulation, and exploitation. Understanding their implications will assist those who are at the receiving end and those who may not have identified these behaviours within themselves. In addition, it will ensure that workplace productivity and patient outcomes are not undermined by petulant and self-serving attitudes.Purpose of Program
The purpose of this conference is for nurses and midwives to be able to identify and understand the destructive interpersonal and organisational relationships that adversely affect them and their patients in the workplace, as well as to consider strategies to overcome such pathological behaviours.Your learning outcomes:
Use emotional intelligence to identify and respond effectively to pathological behaviours in the workplace
Enhance personal resilience to minimise the impact of the highly destructive behaviours of others on the self
Establish clear personal boundaries and maintain them to diminish the effect of manipulative behaviours
Initiate a positive, patient-centred culture that will decrease the impact of self-serving behaviours on workplace productivityPresenters
Dr Jill Beattie is a senior research fellow at Monash University, Victoria. Jill is also a mindfulness-based emotional fitness consultant ... Read More
Norah Bostock is a highly qualified clinician and educator working in private practice in South Australia. Norah draws her considerable ... Read More
Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery ...Read More
Michelle is currently the nursing director for practice development in the Central Adelaide Local Health Network, SA. She has been ...Read More
Matt Kowald is a Registered Nurse with 20 years’ experience and a passion for aged care, which he has demonstrated ... Read More
Dr Linda Starr is a general and mental health qualified nurse, lawyer, and associate professor in the School of Nursing ... Read More