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Patient Satisfaction - The Elephant in the Room

  • : Melbourne VIC 3000
Lecture Overview

Listening to what patients are not saying – hearing the unheard – is as important as being attentive to what they are saying. Patient satisfaction, now seen as a key outcome of care, is often a difficult outcome to achieve.

 

Educators

 

Jane Stanfield

Jane Stanfield is a health service improvement coach. She comes with 30 years’ experience in healthcare, half as a clinician and half in health administration, support and coaching. Having had a brush with burnout herself and several close family members receiving healthcare, her focus is on bringing compassion back to healthcare for all involved. Her current use of neuroscience and mindfulness at work enables healthcare providers to work with their own mind, emotions and behaviour to influence their culture in a way that will energise and motivate them as they manage the safety and reliability of their care and its focus on the patient—whilst caring for themselves. Jane is currently coaching several nurse leaders and runs workshops on leadership, shaping cultures, wellbeing, and communication and patient safety (CAPS). Her most recent professional development personally is in LEAN thinking – reducing waste and improving flow in healthcare….because waste is disrespectful to people! See Educator Profile

Delivery
Title
Patient Satisfaction - The Elephant in the Room
Speciality Classification
Location
Provider Type
RTO
Duration
12 m
Start Date
25-Apr-2018
End Date
22-Feb-2021
CPD Points
12 m
Price
30.00
Price Details
$30 p/m
Location
Melbourne VIC 3000
Posted By
Contact Phone
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