Statutory and Mandatory Training | Conflict Resolution - Level 1

Conflict Resolution Level 1
This e-learning session meets the statutory and mandatory training requirements and learning outcomes for Conflict Resolution Level 1 in the UK Core Skills Training Framework (UK CSTF).

Learning Objectives

• List the most common causes of conflict
• Describe the different types of assault, why they occur and the most appropriate type of intervention
• Explain the different types of communication and the impact they can have in a conflict situation
• Recognise different types of behaviour patterns
• Explain the importance of keeping a safe distance in conflict situations
• Explain the use of ‘reasonable force’ as described in law and its limitations and requirements 
• Identify the range of support, both short and long term, available to those affected by a violent incident 
• Explain the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this
• Identify and signpost support mechanisms within your organisation

Session Information
Duration:

25 minutes (knowledge chapters)

15 minutes (eAssessment)