<- Back

Trauma-Informed Care and Practice: Workplace Violence and Aggression Seminar

  • : Melbourne VIC 3000

2 Day Seminar - Contemporary Approaches to Safety at Work

Overview

Are you concerned about the increasing prevalence of workplace violence and aggression in your healthcare organisation? Are you looking to proactively counteract its effects on staff wellbeing and patient outcomes? If you:

  • Have experienced violence and/or aggression in the workplace…
  • Are a manager, team leader, nurse, midwife, educator, doctor, intern, administration officer, ward clerk, occupational health and safety officer, or human resources officer…
  • Or, work in emergency services, aged care, mental health services, a hospital, outpatient department, home visiting service, or community services…

This program will be of value to you. Book now to discover new approaches to staying safe at work.

 

Need for Program

There is major concern in Australia and internationally about the increasing prevalence of workplace violence and aggression in healthcare, its effects on staff wellbeing, and impact on the provision of high-quality care. Australia’s workplace health and safety guidelines help us to deal with workplace violence and aggression by requiring the implementation of behavioural, environmental, and physical safety strategies to protect staff. However, we also need to look more deeply and make a paradigm shift where we ask ourselves, our colleagues, and our patients/clients: “What’s happened to you?” rather than “What’s wrong with you? A trauma-informed care (TIC) approach to the provision of healthcare services acknowledges the prevalence of toxic stress, trauma, and interpersonal violence in the community generally and in healthcare consumers and staff more specifically. This holistic approach is a novel way of preventing and managing workplace aggression and violence.

Purpose of Program

The purpose of this seminar is to draw on current research and delve deeper into the causes, consequences, management, and reduction of workplace violence and aggression in healthcare environments. It also explores what’s working, what’s not working, and why.

Your Learning Outcomes
  • Clearly articulate and document behaviours that constitute workplace violence and aggression, resulting in an improvement in reporting of incidents
  • Enhance de-escalation of threats through greater understanding of risk factors and neurobiological causes of workplace violence and aggression
  • Provide safer physical and emotional environments for patients/clients and interprofessional healthcare teams when organisations and clinicians adopt the characteristics of trauma-informed care and practice
  • Adopt a range of self-care and patient/client care strategies to reduce and manage workplace violence and aggression
  • Schedule Day One


    8:30am - Registration and Refreshments


    9:00am

    Welcome and Overview of Personal Outcomes for this Workshop

    This program commences with an opportunity to correlate the formal learning outcomes for this seminar with your personal learning outcomes.


    9:30am

    Let’s be Clear – What is Workplace Violence and Aggression?

    The incidence and prevalence of workplace violence and aggression (WVA) is difficult to determine due to varying staff perceptions as to what comprises WVA, acceptance and normalisation of WVA as part of the job, and a lack of reporting of all incidents. This introductory session clarifies:

    • What behaviours constitute workplace violence and aggression?
    • Who are the perpetrators?
    • Who are the victims?
    • What are the risk factors for WVA?
    • How do the consequences of WVA affect health professionals, staff, and patients/clients?

    10:30am - Morning Tea


    11:00am

    The Underlying Causes of WVA – What Happened to You?

    There is a correlation between adverse childhood experiences (ACEs) and long-term health problems in adults. As adults, staff, or health professionals, in particular, we often ignore or have forgotten what has happened to us and our patients/clients along the way. ACEs have had an impact on the development of addictions, chronic disease, and aggression and violence within our community and healthcare organisations. Failing to understand this relationship affects the overall quality of health care. This session will assist you to understand the relationship between ACEs, violence and aggression, and ill-health. It includes:

    • What are adverse childhood experiences?
    • How do adverse childhood experiences increase the risk of long-term health complications?
    • How can the impact of ACEs be reduced?

    12:00pm

    The Underlying Causes of WVA – What’s Happening to you Now?

    Examining how the brain and body react to challenges, that is – the body’s innate neurobiological response to stressors, can assist you to understand the body’s reactions during a threat to physiological and psychological safety. This session will discuss the neurobiological response to stress and trauma and explains:

    • The stress and relaxation response
    • The defence cascade
    • The effects of toxic stress, chronic stress, and physical and emotional trauma
    • Differences between developmental, acute, and complex trauma

    1:00pm - Lunch and Networking


    2:00pm

    De-Escalate Self to De-Escalate Others

    In a recent study on WVA, nearly a quarter of participants recommended additional training and guidance on de-escalation. There was recognition that WVA situations were high-stress situations where people can resort to fight or flight mode. Participants proposed that the ability to de-escalate a situation often depended on the staff member being able to recognise their own reactions and regulate these when someone was confronting them in an aggressive manner. In this interactive session, we will explore:

    • Some of the methods for de-escalating our own normal neurobiological responses when confronted with a threatening situation

    3:00pm - Afternoon Tea


    3:30pm

    Workplace Health and Safety Guidelines, Policies, and Procedures

    Based on your experiences in the workplace, this session will appraise what’s working, what’s not working, and why. It includes:

    • Physical barriers
    • Occupational violence and aggression training
    • Employee Assistance Program (EAP)
    • Staff support strategies and programs

    4:30pm - Close of Day One of Seminar

    Day Two

    9:00am - Commencement of Day Two


    9:00am

    Review of Key Learnings

    Day two will commence with a review of workplace violence and aggression in healthcare environments: risk factors, underlying causes, and examples. It will also give thought to a way forward.


    9:30am

    Responses to Workplace Violence and Aggression – Health Professionals and Staff

    Health professionals and staff are people too! When the human organism experiences WVA, various behaviours arise, often unconsciously. In this session, we will explore findings from a recent study on WVA. We will also explore and deconstruct examples from your workplace. It includes:

    • The neurobiological response experienced by staff and healthcare workers when exposed to workplace violence and aggression

    10:30am - Morning Tea


    11:00am

    Responses to Workplace Violence and Aggression – Consumers

    As staff and health professionals, we may not recognise that some of the work and care we provide can be perceived as violence and aggression by healthcare consumers and their families. When the human organism (the consumer) perceives or experiences WVA, various behaviours arise, often unconsciously. In this session, we will explore consumer-related findings from a recent study on WVA. We will also explore and deconstruct consumer-related examples from your workplace. It includes:

    • The neurobiological response experienced by consumers (patients/clients/residents, their friends and family members) when exposed to perceived or real workplace violence and aggression

    12:00pm

    A Common Source of Tension? Duty of Care and Worker Safety

    In this session, we explore the tension between carrying out our duty of care and, at the same time, ensuring safety of self and others. Let’s consider:

    • Is there a “fit” between the various acts and regulations that govern our duty of care, occupational health and safety requirements, general hospital, mental health, and home services delivery?
    • What does “zero tolerance” actually mean?
    • Is zero tolerance possible? Why? Why not?

    1:00pm - Lunch and Networking


    2:00pm

    Trauma-Informed Care and Practice – What’s Happened to You and How Can I Help?

    Origins of trauma-informed care stem from the adverse childhood experiences (ACE) study, which investigated the correlation between ACEs and long-term health problems later in life. Building on the knowledge of ACEs presented on day one, this session introduces a trauma-informed care model for practice. It includes:

    • What is trauma-informed care and practice?
    • What can I do today, to implement a trauma-informed care approach into my practice?

    3:00pm - Afternoon Tea and Coffee


    3:30pm

    Trauma-Informed Care and Practice – What’s Happened to You and How Can The Organisation Help?

    Find out the organisational requirements for adopting trauma-informed care:

    • What must organisations do to implement a trauma-informed care approach?

    4:15pm

    A Call to Action! Developing Skills and Changing Practice

    In this final interactive session, you will be given the opportunity to discuss plans for ongoing skill development and implementation of change in practice.


    4:30pm - Close of Seminar and Evaluations

    Presenters


    Jill Beattie

    Jill Beattie

    Dr Jill Beattie is a senior research fellow at Monash University, Victoria. Jill is also a mindfulness-based emotional fitness consultant in her performance enhancement consultancy, providing education and consultancy services for organisations and groups, including health services staff, pregnant women, and partners of defence force personnel. Individual services are also provided for people with stress, trauma, anxiety, and depression. Jill has a background and qualifications in nursing, midwifery, education, management, research, and clinical practice. In addition to mindfulness-based experiential learning and practice, Jill’s most recent area of research and teaching has been in workplace violence and aggression and emotional trauma.

    Title
    Trauma-Informed Care and Practice: Workplace Violence and Aggression Seminar
    Speciality Classification
    Interest Areas
    -- GENERAL --
    Location
    Type
    Delivery
    Provider Type
    RTO
    Duration
    11 Hours | 00 Mins
    Start Date
    15-Nov-2018
    End Date
    16-Nov-2018
    CPD
    11 Hours | 00 Mins
    Price
    520.00
    Location
    Melbourne VIC 3000
    Venue
    Oaks On Collins , 480 Collins St
    Posted By
    Contact Phone
    Log in into view this field.
    Location Map
    Google Map
    51 Views
    Similar Courses and Events
    • Cairns Nurses' Conference
    • Posted By Ausmed Education
    • Posted Date: 2018-10-31
    • Location:Cairns QLD 4870
    • Ausmed believes it is essential that nurses living in the Cairns region have access to effective and...
    • Trauma Nursing Seminar
    • Posted By Ausmed Education
    • Posted Date: 2018-10-31
    • Location:Perth WA 6000
    • 2 Day Seminar for All Nurses Overview   Many nurses will be faced with patients who have su...
    • ANUMs Seminar
    • Posted By Ausmed Education
    • Posted Date: 2018-10-31
    • Location:Melbourne VIC 3000
    • 2 Day Management and Leadership Skills Update for Associate Nurse Unit Managers, Acting / Relieving ...
    HealthcareLink