Trauma-Informed Care and Practice: Workplace Violence and Aggression Seminar
- : Melbourne VIC 3000
2 Day Seminar - Contemporary Approaches to Safety at WorkOverview
Are you concerned about the increasing prevalence of workplace violence and aggression in your healthcare organisation? Are you looking to proactively counteract its effects on staff wellbeing and patient outcomes? If you:
- Have experienced violence and/or aggression in the workplace…
- Are a manager, team leader, nurse, midwife, educator, doctor, intern, administration officer, ward clerk, occupational health and safety officer, or human resources officer…
- Or, work in emergency services, aged care, mental health services, a hospital, outpatient department, home visiting service, or community services…
This program will be of value to you. Book now to discover new approaches to staying safe at work.
Need for Program
There is major concern in Australia and internationally about the increasing prevalence of workplace violence and aggression in healthcare, its effects on staff wellbeing, and impact on the provision of high-quality care. Australia’s workplace health and safety guidelines help us to deal with workplace violence and aggression by requiring the implementation of behavioural, environmental, and physical safety strategies to protect staff. However, we also need to look more deeply and make a paradigm shift where we ask ourselves, our colleagues, and our patients/clients: “What’s happened to you?” rather than “What’s wrong with you? A trauma-informed care (TIC) approach to the provision of healthcare services acknowledges the prevalence of toxic stress, trauma, and interpersonal violence in the community generally and in healthcare consumers and staff more specifically. This holistic approach is a novel way of preventing and managing workplace aggression and violence.Purpose of Program
The purpose of this seminar is to draw on current research and delve deeper into the causes, consequences, management, and reduction of workplace violence and aggression in healthcare environments. It also explores what’s working, what’s not working, and why.Your Learning Outcomes
8:30am - Registration and Refreshments
9:00amWelcome and Overview of Personal Outcomes for this Workshop
This program commences with an opportunity to correlate the formal learning outcomes for this seminar with your personal learning outcomes.
9:30amLet’s be Clear – What is Workplace Violence and Aggression?
The incidence and prevalence of workplace violence and aggression (WVA) is difficult to determine due to varying staff perceptions as to what comprises WVA, acceptance and normalisation of WVA as part of the job, and a lack of reporting of all incidents. This introductory session clarifies:
- What behaviours constitute workplace violence and aggression?
- Who are the perpetrators?
- Who are the victims?
- What are the risk factors for WVA?
- How do the consequences of WVA affect health professionals, staff, and patients/clients?
10:30am - Morning Tea
11:00amThe Underlying Causes of WVA – What Happened to You?
There is a correlation between adverse childhood experiences (ACEs) and long-term health problems in adults. As adults, staff, or health professionals, in particular, we often ignore or have forgotten what has happened to us and our patients/clients along the way. ACEs have had an impact on the development of addictions, chronic disease, and aggression and violence within our community and healthcare organisations. Failing to understand this relationship affects the overall quality of health care. This session will assist you to understand the relationship between ACEs, violence and aggression, and ill-health. It includes:
- What are adverse childhood experiences?
- How do adverse childhood experiences increase the risk of long-term health complications?
- How can the impact of ACEs be reduced?
12:00pmThe Underlying Causes of WVA – What’s Happening to you Now?
Examining how the brain and body react to challenges, that is – the body’s innate neurobiological response to stressors, can assist you to understand the body’s reactions during a threat to physiological and psychological safety. This session will discuss the neurobiological response to stress and trauma and explains:
- The stress and relaxation response
- The defence cascade
- The effects of toxic stress, chronic stress, and physical and emotional trauma
- Differences between developmental, acute, and complex trauma
1:00pm - Lunch and Networking
2:00pmDe-Escalate Self to De-Escalate Others
In a recent study on WVA, nearly a quarter of participants recommended additional training and guidance on de-escalation. There was recognition that WVA situations were high-stress situations where people can resort to fight or flight mode. Participants proposed that the ability to de-escalate a situation often depended on the staff member being able to recognise their own reactions and regulate these when someone was confronting them in an aggressive manner. In this interactive session, we will explore:
- Some of the methods for de-escalating our own normal neurobiological responses when confronted with a threatening situation
3:00pm - Afternoon Tea
3:30pmWorkplace Health and Safety Guidelines, Policies, and Procedures
Based on your experiences in the workplace, this session will appraise what’s working, what’s not working, and why. It includes:
- Physical barriers
- Occupational violence and aggression training
- Employee Assistance Program (EAP)
- Staff support strategies and programs
4:30pm - Close of Day One of SeminarDay Two
9:00am - Commencement of Day Two
9:00amReview of Key Learnings
Day two will commence with a review of workplace violence and aggression in healthcare environments: risk factors, underlying causes, and examples. It will also give thought to a way forward.
9:30amResponses to Workplace Violence and Aggression – Health Professionals and Staff
Health professionals and staff are people too! When the human organism experiences WVA, various behaviours arise, often unconsciously. In this session, we will explore findings from a recent study on WVA. We will also explore and deconstruct examples from your workplace. It includes:
- The neurobiological response experienced by staff and healthcare workers when exposed to workplace violence and aggression
10:30am - Morning Tea
11:00amResponses to Workplace Violence and Aggression – Consumers
As staff and health professionals, we may not recognise that some of the work and care we provide can be perceived as violence and aggression by healthcare consumers and their families. When the human organism (the consumer) perceives or experiences WVA, various behaviours arise, often unconsciously. In this session, we will explore consumer-related findings from a recent study on WVA. We will also explore and deconstruct consumer-related examples from your workplace. It includes:
- The neurobiological response experienced by consumers (patients/clients/residents, their friends and family members) when exposed to perceived or real workplace violence and aggression
12:00pmA Common Source of Tension? Duty of Care and Worker Safety
In this session, we explore the tension between carrying out our duty of care and, at the same time, ensuring safety of self and others. Let’s consider:
- Is there a “fit” between the various acts and regulations that govern our duty of care, occupational health and safety requirements, general hospital, mental health, and home services delivery?
- What does “zero tolerance” actually mean?
- Is zero tolerance possible? Why? Why not?
1:00pm - Lunch and Networking
2:00pmTrauma-Informed Care and Practice – What’s Happened to You and How Can I Help?
Origins of trauma-informed care stem from the adverse childhood experiences (ACE) study, which investigated the correlation between ACEs and long-term health problems later in life. Building on the knowledge of ACEs presented on day one, this session introduces a trauma-informed care model for practice. It includes:
- What is trauma-informed care and practice?
- What can I do today, to implement a trauma-informed care approach into my practice?
3:00pm - Afternoon Tea and Coffee
3:30pmTrauma-Informed Care and Practice – What’s Happened to You and How Can The Organisation Help?
Find out the organisational requirements for adopting trauma-informed care:
- What must organisations do to implement a trauma-informed care approach?
4:15pmA Call to Action! Developing Skills and Changing Practice
In this final interactive session, you will be given the opportunity to discuss plans for ongoing skill development and implementation of change in practice.
4:30pm - Close of Seminar and Evaluations
Dr Jill Beattie is a senior research fellow at Monash University, Victoria. Jill is also a mindfulness-based emotional fitness consultant in her performance enhancement consultancy, providing education and consultancy services for organisations and groups, including health services staff, pregnant women, and partners of defence force personnel. Individual services are also provided for people with stress, trauma, anxiety, and depression. Jill has a background and qualifications in nursing, midwifery, education, management, research, and clinical practice. In addition to mindfulness-based experiential learning and practice, Jill’s most recent area of research and teaching has been in workplace violence and aggression and emotional trauma.