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What Great Nurse Managers Know!

  • : West Lakes SA 5021



Are you a great nurse manager? Come along to this year’s conference and discover some of the ways that make managers stand out. Learn about

  • Collecting data for effecting change
  • Creating a genuine ‘spirit of enquiry'
  • Enabling your team to communicate openly
  • Negotiating out of difficult situations
  • Why emotional intelligence is becoming more important than ever before
  • Creating a resilient environment
  • Encouraging the development of new knowledge



Day One



Professor Philip Darbyshire

Great Nurse Management Challenges Of The 21st Century

This introductory session looks at the ‘VUCA’ considerations that are impacting on all industries and which affect the ability for nurse managers to perform at their peak. Includes:

  • Volatility
  • Uncertainty
  • Complexity
  • Ambiguity


Lesley Seigoff

The Leadership Management Connection: Is This Hype Or Reality?

If patient outcomes are to be improved then nurse managers need to encompass leadership. The interface between health system delivery and what happens to a patient is largely controlled by the performance of the nurse manager. This session looks at:

  • How can the interface between leadership and management be best maximised for patient benefit?
  • Recognising which battles to fight in the interests of patient outcomes
  • How does congruent leadership empower nurse managers?



Lesley Seigoff

Onwards and Upwards: The Emotional Intelligence Of Great Nurse Managers

There is much evidence to show that high levels of social and emotional intelligence result in better workplaces. The ability to communicate quickly and decisively, horizontally and vertically is becoming essential in today’s fast paced and complex nursing units. This session looks at:

  • Why social and emotional intelligence is just as big a factor in success as motivation, skill set, and competence
  • What is the relationship between the use of high levels of emotional intelligence and personal resilience?
  • How can you develop other nurses and extend their professional interactions?


Norah Bostock

Are Great Nurse Managers Born Or Made? That Is The Question

Some schools of thought believe great managers are made. This session looks at the qualities of a great nurse manager and debates how much of these skills are learned or innate. Includes:

  • Can a great nurse manager develop in a vacuum?
  • How important is executive support?
  • Are there inherent personal qualities that enable nurse managers in their role?



Anne Brown

The Shifting Sands of Management: What Great Nurse Managers Need to Know

Workplaces are fluid and evolving and uncertainty is everywhere. Staying ahead of the the prevailing tides can be exhausting yet also invigorating.This session looks:

  • How to avoid getting stuck in outdated mindsets and modes of operating
  • Understanding key trends that are reforming the nature of nurses work
  • Death by tradition or are you spotting new opportunities?
  • What skills will a great nurse manager need in the future?



Norah Bostock

Variety Is The Spice of Life: Capitalises On Uniqueness

There are large variations in management styles. However, a common theme of great management is the ability to identify uniqueness and work individually with staff to acknowledge and develop their qualities. Great nurse managers do not view staff as a homogenous group but operate at a range of levels. This final session of day one considers:

  • How to lever uniqueness to create stronger teams
  • How to delegate effectively based on better personal insights into staff strengths
  • The impact that recognition of uniqueness has on the effective management of diversity and disruption


Day Two



Annabelle Neall

Behaviour Unbecoming: How Great Nurse Managers Manage Workplace Bullying

Workplace bullying can be an insidious and hidden under a raft of behaviours. These behaviours are designed to intimidate and frighten people and in the clinical setting can jeopardise patient outcomes. Great managers must have the ability to practically and realistically deal with these behaviours in a professional manner, should prevention be unsuccessful. This session includes:

  • How can managers recognise potential bullying behaviours early and act quickly?
  • What role do organisational systems and processes have in preventing and dealing with bullying?


Marlene Anderson

Effective Managers Can Also Be Great Teachers

Effective nurse managers hold a wealth of knowledge that accumulates with years of experience. Without the necessary skills and abilities that pay respect to the importance of learner engagement in teaching, effective nurse managers cannot pass on this experience. This session will challenge you to recognise yourself as a teacher, as well as a manager and includes:

  • Teaching - a professional responsibility of all managers?
  • A contemporary look at teaching practices - is old new again?
  • The learner as the focus - how to provide a quality learning experience
  • Teaching on the run - simple tricks for busy managers



Norah Bostock

How Great Nurse Managers Are Fair and Avoid The Politics Of Bias

Fairness is a topical subject in Australian society which is often associated with envy. This session explores from a psychological perspective perceptions of fairness and the destructive nature of envy. Positively altering staff perceptions is a cornerstone of the creation of a healthy work environment. Includes:

  • Role modelling fairness - avoiding cronyism and sycophantism
  • Rostering for fairness
  • Giving feedback that is based on merit and not on vanity


Matt Kowald

Is Cool As A Cucumber: Deals With Conflict Comfortably

Have you ever felt like crawling into a cupboard when a team member has belittled or intimated other members of your team? This antisocial behaviour is both disruptive and destructive. Conflict is stressful and damages health. All staff rely on their managers to quickly deal with the problem. This interactive session looks at:

  • What are the cascading consequences that occur when intimidation is allowed to operate freely?
  • How to front up to hostility and break the cycle
  • Remaining cool and keeping emotions in check



Linda Starr

Ethical Issues For Great Nurse Managers

Nurse Managers have many ethical decisions to make everyday. These may include patient, staff or family dilemmas. How these situations are managed will depend on a range of situations and circumstances and from these decisions will flow the determination as to the outcome.



Norah Bostock

Many Hands Make Light Work: Motivates and Empowers Others

Have you ever wondered why some units have highly engaged staff and others don’t? This final session revisits a theme of the day which is the need to acknowledge the uniqueness of each staff member and then engage in genuine connectedness. In so doing, it will reveal how engagement and motivation can be provoked. Includes:

  • What makes staff become motivated?
  • How great nurse managers engage others
  • The importance of creating an environment of genuine connectedness where essential professional boundaries are retained
  • How to communicate complex ideas to engage people
  • The art of taking a ‘rock of someone’s head’ and then getting out of their way to let them blossom


The Goal Need for Program

There is much talk about the need for good leadership in all aspects of Australian society. Conversely, there is less focus on the need for good management. However, people's lives can be profoundly affected by workplaces that engage in good or poor management. Nurse management is one of the most difficult jobs in healthcare today and has profound implications for optimum patient outcomes. A conference that addresses the qualities and skills that make a great and safe nurse manager will be enlightening and refreshing to those holding such a position or those considering moving into such a role.

Purpose of Program

By attending this conference you will extend your knowledge and skills relating to how you manage staff so as to improve the outcomes and performance of your workplace.

Your learning outcomes:

Discriminate between different actions that make nurse management great

Reflect on your current management communication to promote better patient outcomes

Reframe your current knowledge of management and leadership

Facilitate a workplace of growth and high performance


Norah Bostock

Norah Bostock

Norah Bostock is a highly qualified nurse working in private practice in South Australia. She is considered an expert in ... Read More

Lesley Siegloff

Lesley Siegloff

Lesley Siegloff is Associate Dean Practice Development and Senior Lecturer - Nursing/Aged Care in the School of Nursing and Midwifery ... Read More

Linda Starr

Linda Starr

Linda Starr is a qualified general and psychiatric nurse, lawyer and associate professor in the School of Nursing and Midwifery ... Read More

Philip Darbyshire

Philip Darbyshire

Professor Philip Darbyshire, is internationally recognised as a leader in nursing and health care research and service development. The Australasian ... Read More

Anne Brown

Anne Brown

Anne Brown is the Chief Executive of Pennwood Aged Care, which has a 60 bed Residential Care Facility and 35 ... Read More

Annabelle Neall

Annabelle Neall

Annabelle Neall is a Senior Research Assistant and PhD Candidate at the Asia Pacific Centre for Work Health and Safety, ...Read More

Matt Kowald

Matt Kowald

Matt Kowald is a Registered nurse with 20 years’ experience and a passion for aged care which he has demonstrated ... Read More

Marlene Anderson

Marlene Anderson

Marlene Anderson is a highly experienced nurse who has worked in a wide range of health care settings, including nursing ... Read More

What Great Nurse Managers Know!
Speciality Classification
Provider Type
10 hours 30 mins
Start Date
End Date
10 hours 30 mins
Price Details
$561.00 (two days)
West Lakes SA 5021
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