What Great Teams Do! Seminar
- : Melbourne VIC 3000
2 Day Seminar on Interprofessional Collaboration
In today’s hospital and community health settings, you as a health professional will increasingly have to work within many different professional teams. In the morning you may be working with one team and in the afternoon, another. Such teamwork can be personally rewarding and offer many professional rewards in your work life. It can also lead to improved patient satisfaction, decision making, and care. Knowing how to work in interprofessional teams is an important skill which may be learned. Attend this seminar to:
- Find out how effective interprofessional teamwork can save time
- Understand how patients benefit from improved care
- Enrich your professional relationships
- How to include patients most effectively in team decisions
- Improve the continuum of care in your facility
Need for Program
Nowadays, a key skill of all health professionals is to regularly and constructively collaborate with others within a team. Including the patient in all decisions that affect their health is essential for the provision of evidenced care. Interprofessional teamwork provides many benefits and it enriches the work environment enabling much personal and patient satisfaction. It improves the continuum of care and prevents costly double-ups, missed opportunities and even adverse events. Knowing how to work in interprofessional teams is an important skill which may be learned.
Purpose of Program
The purpose of this practical seminar is to provide a forum for health professionals to learn new skills and knowledge to enhance their involvement in interprofessional teams which will ultimately lead to better, risk-averse, evidenced patient care.
Your Learning Outcomes
- Prevent costly overlaps of care, missed opportunities and adverse events through the use of advanced inter professional communication skills
- Reflect on your personal strengths that may make your involvement in interprofessional teams more effective
- Sharpen your ability to communicate your professional views and, in-so-doing, demonstrate appropriate use of advocacy and assertiveness
- Discourage turf wars to facilitate collaboration and enhanced patient outcomes
- Schedule Day One
8:30am - Registration and Enjoy a Refreshing Drink
9:00amYou, the Patient, and the Collaborating Team
Because patients meet many professionals during their health journey, their plan of care can be confusing. Every time you work in a team the context will also change. This introductory session looks at what comprises different types of teams and what this will mean to the patient and you. It includes:
- Is a good team simply a collection of individuals?
- What is the difference between a multidisciplinary, an interdisciplinary and an interprofessional team, and why is this important to know?
- Why are teams fundamentally unstable?
- Does the intensity of professional integration matter?
9:45amThe Five Steps To Make Collaboration Possible
- This interactive activity time enables you to discover five steps that are necessary for a small group of people to be able to work together efficiently.
10:30am - Morning Tea
11:00amWhy Turf Wars Make No Sense
Turf wars are often associated with territory or status and can sabotage positive outcomes for patient care. They can also make the work environment unpleasant. Respecting each other’s roles and responsibilities without drawing lines in the sand is important. This interactive session will illustrate how interprofessional collaboration gets the best results. It will also give you insights into your own capacity for communicating appropriately with others when placed in a stressful situation.This session looks at:
- How would you work in a team if you were shipwrecked?
12:00pmAvoiding Stereotypes in Healthcare
Looking through other professional lenses and back again. This session considers some of the stereotypes associated with different professional groups – including nurses! Topics include:
- “The best nurses are hospital trained”
- “Doctor’s handwriting is always illegible”
- “Social workers seem to talk to people all day long”
12:45pm - Lunch and Networking
1:45pmUnblocking the Team – Managing Competition Constructively
Interprofessional collaboration results in best patient outcomes. However, strong personalities can occasionally block best outcomes, by doing such things such as withholding information. This lively session will explore how competition between professionals, who may believe their way is the only way, may detrimentally influence the outcomes for the project or the patient, even if they’re not necessarily blocking each other deliberately. Topics include:
- How team members don’t necessarily block others deliberately
- With whom are you competing and why?
- Is interprofessional competition destructive or can it be actually motivating?
- Withholding information as a blocking device
- What tips can flip conflict into constructive outcomes?
3:15pm - Afternoon Tea
This first case study will look at a simple interprofessional collaboration and whether it was a genuine team event.
- What happened in this interaction?
- Did it enhance or diminish patient care?
- What could have been improved?
4:30pm - Close of Day One of SeminarDay Two
9:00am - Commencement of Day Two
9:00amTrust – Difficult to Establish, but Essential to Maintain
Trust between professionals reflects a recognition and respect for each others’ roles. It is a necessary aspect of effective interprofessional collaboration. Trust means you have faith in another person’s beliefs or actions and, although this is a complex subject, we will now take time to look at what trust is and include several ways to build trust. We will consider:
- What is trust and how does it operate in your work environment?
- How can communication build trust?
- How can you lead by example? – not behaving divisively or blaming others
- How can you demonstrate transparency and integrity?
- Educating together
10:00amCritical Conversations – Nobody Ever Has the Full Picture
In order to work seamlessly, interprofessional collaboration relies on sharing information. Communication is obviously essential to this process. In this session, you will see how even the best-intentioned communication can be flawed and how the resulting problems can be averted.
10:30am - Morning Tea
11:00amCritical Conversations – Doing it Better
It is often not what you say but how you say it. Learn how to manage difficult or conflictual conversations. This session will include a debrief of the previous activity.
11:30amConfidence is King
In trying to get yourself heard you usually need confidence and some level of assertiveness. However, there is a grey area between being assertive and being loud and aggressive. This session looks at some of the typical times when assertiveness matters. It will also give you practical tips on how to be confident and get yourself heard.
- When silence is NOT “golden”
- How to be assertive in seven easy steps
12:15pmFacing Interprofessional Conflict – Head On!
Conflict in an inter-professional team can be productive if it is handled sensitively. However, confronting a person of seniority or status can sometimes appear overwhelming, especially if you feel you may “lose face” or believe that what you have to say is not important. However, conflict that is “swept under the carpet” will only arise again and again and cause even bigger problems if not tackled. In this interactive session, you will consider the best ways to deal with a large range of conflicts that can occur in any group setting. It includes:
- What are the causes of conflict in your teams?
- How are these conflicts handled?
- What part do you play in helping process these conflicts?
- What is the key to dealing with conflict?
1:00pm - Lunch and Networking
2:00pmCase Study – Passive Aggressive Behaviour
This session will entail a poignant case study that reveals the many frustrations that occur when passive aggression is present in a group interaction.
2:30pmTips on How to Coordinate Interprofessional Teams – A Crucial Skill
There are essential aspects when groups working together that involve joint decision-making. EEffective coordination increases the efforts of an interprofessional interaction, assisting the likelihood of achieving consensual goals. This session includes:
- Quick ways you can bring your teams together to make meaningful and even complex decisions
- Coordination when no one is leading
- Delegating the workload with pizazz
3:15pm - Afternoon Tea and Coffee
3:45pmBringing It All Together
Time to reflect on your contribution to interprofessional collaboration and patient outcomes – what are the gaps in your skill base that are still holding you back?
- What commitment to yourself will you now make to improve your knowledge and participation in the functioning of your own team (whether you are a team leader or a team member)?
4:30pm - Close of Seminar and Evaluations
Norah Bostock is a highly qualified clinician and educator working in private practice in South Australia. Norah draws her considerable experience and expertise from both Australia and overseas. She is considered an expert in her fields of continence, clinical governance, education and training. Norah has been published both nationally and internationally and her qualifications include a master of nursing, TAE cert IV, graduate cert (health), advanced graduate diploma (business management), and advanced graduate diploma (leadership and management).