Consumer Agencies course for Dental Practice
This session provides an outline of the roles that consumer groups have taken up in healthcare and the rationale behind their involvement.
Learning Objectives
By the end of this session you will be able to:
- Describe the role that consumer groups are playing in healthcare
- List the benefits that consumer group involvement can provide
- Explain how consumer group involvement can improve the outcomes of care
The term ‘consumer group’ refers to any organisation that works to protect the rights and interests of people, as opposed to economic benefits.
Before commencing this session you should have completed e-Den session:
- Management and Leadership/Healthcare Systems/Oral Health Care Systems (141-0502)
Paul qualified in 1980 from Liverpool University and worked within both the CDS and GDS for several years, during which time he obtained an MCDH from Birmingham and his DDPH. He then moved to London and worked in various academic posts at the Royal London, where he completed his PhD, King’s College London, and UCL. During this time he was awarded an FFGDP. He also holds an FDS and FPHM.
Paul has worked in various capacities for a number of organisations within dentistry including the BDA, the Department of Health, the DPB, the FGDP, the Scottish NHS Executive, and the WHO, as well as several national governments. He has also assisted a number of other bodies on dental matters including the Consumers Association, the Office of Fair Trading and the National Audit Office, and acted as the Advisor to the Health Select Committee on NHS dentistry. He was appointed President of the British Association for the Study of Community Dentistry in April 2004 and currently is the course director of the leadership and management programme in dentistry as well as national research co-ordinator for the Faculty.
Paul is also part of the Module Editorial Team at e-Den, and is co-Module Editor for Module 1 Patient Assessment, and Module 12 Management and Leadership.
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