Target Audience

The course has been designed to provide training for all staff in New Zealand organisations.

Learning Objectives

This course provides an understanding of:

• drivers and influences that can lead to and escalate conflict
• the human body’s reaction when faced with conflict
• key signs of increasing tension in individuals
• how to assess threat and risk using a logical threat and risk assessment model
• some aspects of the law in relation to conflict
• how to formulate strategies to minimise personal risk in conflict situations, and
• practical techniques to de-escalate and avoid conflict.

Course features

This online training course features the following.

• Short 35 minutes course duration
• Interactive activities
• Accessibility functions. WCAG AA compliance with customisable features.
• Full course voiceover
• Assessments at the end of each section
• Certificate of completion
• Adaptics - Kineo’s pre-assessment technology

This course was developed in collaboration with a New Zealand HR and employment law specialist