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How to Handle Feedback in 10 Steps

Speciality Classification
Nurses and Midwives
Location
Online
Delivery
Online
Duration
4 minutes
Provider
Ausmed

The following ten steps are intended to help you take on and respond to feedback from managers, coworkers and patients in a professional manner. 

Your performance at work does not only relate to you. It affects patients, clients, other staff, and the overall provision of care. Consider the giving and receiving of feedback as a tool to facilitate improvements to the quality of patient care in your workplace.

  • Manage Your Initial Response (i.e. Avoid Getting Defensive)
  • Active Listening
  • Consider the Potential Benefits
  • Put Yourself in Their Shoes
  • Thank Them Sincerely
  • Ask for Examples to Better Understand the Feedback
  • Request Time to Follow Up
  • Engage in Self-Assessment
  • Be Prepared For It
  • Test it / Move On
Delivery
Title
How to Handle Feedback in 10 Steps
Speciality Classification
Location
Provider Type
Education Provider
Duration
4 minutes
Start Date
23-Oct-2019
End Date
23-Oct-2022
CPD Points
4m of CPD
Price
Free
Price Details
Subscription Needed
Location
Online
Price:
Free
Subscription Needed
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