Orientation to Medical Administration
Developed by AMA Queensland Education and Training Institute (AMAQETI), the Orientation to Medical Administration micro-credential provides a practical introduction to the knowledge and
responsibilities required to work confidently in a private medical practice.
Learners will gain an understanding of the Australian healthcare system, patient journeys, medical records, privacy and confidentiality, practice software, Medicare fundamentals, billing processes, recalls and follow-up systems, and the critical role administration teams play in supporting patient care.
Designed for new and aspiring medical administration professionals, this self-paced online micro-credential combines real-world scenarios with industry-relevant learning to build confidence, capability and compliance awareness from day one. Upon successful completion, participants will receive a Certificate of Completion from AMAQETI.
Leaners will gain an understanding in:
- The Australian healthcare system
- The patient journey
- Medical records
- Privacy and confidentiality
- Practice and clinical software systems
- Medicare fundamentals and billing processes
- Recalls and follow up systems
Module 1: Introduction to Australia's healthcare system
Understand how patients move through a healthcare practice and the critical role administration staff play at every stage of the patient journey.
Module 2: Not just patient files - legal medical records
This module explores privacy, confidentiality, documentation standards and the importance of record integrity.
Module 3: Practice systems and digital tools
Explore how systems interact, why data integrity matters and how administrative processes can impact patient safety, privacy and business operations.
Module 4: Privacy, consent and information release
Examine common scenarios involving third-party requests and provides practical guidance on when to disclose information and when to escalate concerns.
Module 5: Medicare fundamentals
Gain knowledge into Medicare eligibility, Individual Reference Numbers (IRNs), bulk billing, private billing, assignment of benefits and the role administration staff play in supporting compliance billing processes.
Module 6: Medicare billing and claiming workflows
Learn how claims are created, transmitted, and managed, common causes of rejections and the shared responsibilities of administration staff, clinicians and practice managers in maintaining compliant billing workflows.
Module 7: DVA and funded patient schemes
Develop an understanding of eligibility requirements, card types, billing pathways and the additional compliance obligations associated with funded programs.
Module 8: PBS and prescription management
Learn key information on authority prescriptions, concession entitlements, safety nets and the professional boundaries administration staff must maintain when responding to patient enquiries.
Module 9: Recalls, results and follow up processes
Explore responsibilities across the healthcare team, documentation requirements and best-practice processes for managing patient contact and escalation.
Module 10: Professionalism, accountability and escalation
Understand role boundaries, escalation pathways, incident reporting, workplace accountability and the importance of knowing when to seek support, ask questions and escalate concerns.
- Micro Learning Australian Medical Terminology Esse...
- Posted By Australian Medical Association Queensland Education and Training Institute
- Posted Date: 2026-08-17
- Location:Online
- Confidently navigate the language of healthcare with this practical microcredential.
