Planning With Consumers

Being able to make decisions about their own lives, and having those decisions respected, is a fundamental right of people receiving care (ACQSC 2019).

Therefore, residents, clients and patients alike should be adequately supported to participate in the planning of care and services provided to them.

What is Planning With Consumers?

Providers are expected to work alongside clients in order to plan care and services that meet their clients’ needs, goals and preferences (ACQSC 2019).

Even if the client is experiencing challenges in their life, providers should support them to achieve their goals and live meaningfully while maximising their quality of life (ACQSC 2019).

Planning with consumers involves communicating with the client about their preferences, assessing their abilities and then delivering care that allows them to fulfil their goals. Plans should be regularly reviewed in order to identify changes in the client’s circumstances and adjust care and services accordingly (ACQSC 2019).