Responsible Information Delivery and Management

A study once found that less than half of hospitalised patients could remember their diagnosis or the names of their medications (IHC 2011).

Additionally, it is estimated that about 50% of patients with chronic illnesses do not take their medication in the way it was prescribed (Kim et al. 2018).

A simple solution for these issues - and others - is the delivery of clear and high-quality information to clients (Ciaglia 2017).

Effectively Communicating Information in Healthcare

Effective communication between staff and clients is an essential component of providing high-quality and safe care (ACSQHC 2016).

As well as improving client outcomes and satisfaction, effective communication is crucial in preventing errors, unnecessary distress and inappropriate interventions (ACSQHC 2016).