Premium Partner
WaitOnce
WaitOnce is an innovative Australian marketplace and scheduling platform designed specifically for the allied health sector. Founded by CEO Carolyn O’Mahoney, a physiotherapist with 25 years of experience, the company addresses the chronic inefficiencies of appointment management. Unlike standard practice management systems, WaitOnce operates as a specialised scheduling layer that aggregates visibility across multiple providers. Its core mission is to bridge the gap between clinics suffering from revenue loss due to cancellations and clients facing long waitlists, ensuring that empty slots are filled instantly and practitioners can focus on clinical care rather than administrative tasks. For practitioners, the platform offers a subscription-based portal that automates the process of capturing and re-offering cancelled appointments to waitlisted clients. It supports a diverse range of professionals, including occupational therapists, speech pathologists, and psychologists, regardless of their size or niche. For clients, WaitOnce provides a free, centralized app to manage appointments for themselves or their entire family from a single login. By providing real-time visibility and automated rescheduling rules, the platform enhances accessibility to essential health services while improving the overall efficiency and utilisation of the allied health marketplace.
For Providers
Efficiency & Lost Revenue Recover: The platform's core strength is its ability to capture cancelled appointments instantly and offer them to waitlisted clients automatically. This minimises the financial impact of gaps in the diary.
Scheduling Layer: Unlike a standard Practice Management System (PMS), WaitOnce acts as a specialised layer that works alongside your existing software. Providers assign booking permissions to clients and approved potential clients so that scheduling can be managed by the client and our automations can be used. It supports all allied health and nursing disciplines and manages complex scheduling such as offsite, home visits and outreach locations, making it ideal for multidisciplinary clinics or practitioners who use different systems.
Reduced Admin Burden: By automating the rescheduling and waitlist management process, staff spend less time on the phone playing "phone tag" with patients to fill last-minute openings.
Specialist Reach: It allows niche and specialist providers to reach a wider audience through a centralised marketplace, ensuring patients looking for specific expertise can find them easily.
For Clients
Accessibility and Control Unified Family Management: One of the platform's standout features is the ability to manage appointments for an entire family—including children or elderly parents—from a single login.
Faster Access to Services: Instead of waiting months for a standard opening, clients can join waitlists and receive instant notifications for earlier appointments when others cancel.
Centralised Dashboard: Clients can see all their upcoming appointments in one list, even if those appointments are with different clinics or providers, reducing the stress of juggling multiple calendars.
24/7 Booking: Users can manage their schedules, join waitlists, or accept new offers at any time of day, which is particularly helpful for busy parents or professionals who cannot make calls during business hours.
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