Accreditation

Castlemaine Health is accredited with the Australian Council on Healthcare Standards and the Commonwealth Aged Care Residential Standards Agency.

Our mission, vision and values

Our Vision: Exceptional care of every person, every time.
Our Mission: A well run and trusted organization that engages with the community to provide high quality health services.
Our Values: Integrity, Care, Unity and Excellence.
In 2014 we developed a new vision, mission and set of values to underpin all the work we do here at Castlemaine Health. It is both a framework that guides our actions, and a firm commitment that we make to our community.

Our vision is ‘exceptional care of every person, every time’. Whether we are caring for our residents, assisting a person to get well or rehabilitate, helping people in their own homes, or consulting with the community on a wide range of health issues, we are committed to providing exceptional care of every person, every time.

Our mission is to deliver ‘a well run and trusted organization that engages with the community to provide high quality health services’. This is something that our community expects and we constantly strive to deliver. Community consultation is key to ensuring our success in this regard – the unique perspective that consumers provide is vital in helping us enhance the customer experience.

Finally, everything that we do is conducted according to our key values – ‘integrity, care, unity and excellence’. We believe that if we as an organization epitomize these attributes, we can function effectively and better achieve our goals.