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Customer Service Representative

Job Classification
Job Type
Full Time
Salary / Pay Type
Salary / Pay Range
$50k to $60k
Start timeframe
Sydney NSW 2000
Posted By

Welcome to MedicalDirector. We build more than leading health software, we’re shaping the future of health. Backed by over 25 years of innovating in healthcare, our solutions and insights power Australia's health industry, with over 23,000 health professionals using our software platforms and 80% of Australian hospitals using our online content and information resource tools. That’s over 80 million moments of patient care supported by MedicalDirector every year.

We are looking for an empowered individual like yourself to join our Service Delivery team. Our workspaces are designed to facilitate collaboration, openness, and creative problem solving, also with the option to work flexibly from home. You will be responsible for providing the highest level of customer service to our network of medical practices across Australia. As the first point of contact, you will be responsible for leaving the customer with a positive support experience.

In this role, you will:

  • Handling calls, emails and live chats for our clients, putting their needs first, delighting each one and providing top notch service.
  • Have availability to work a variety of shifts on a rotating roster between Monday - Friday, usually with shifts between 8:00am and 8:00pm on weekdays. Weekend and public holiday shifts will also be required occasionally.
  • Enjoy being a strong team player as part of a fun and dynamic team environment, whilst being empowered to contribute in your own way.
  • Be provided with training and coaching to assist you in developing your skills and career path further.

You should have:

  • A deep care about customer support and the role it plays in making a customer-centric team successful
  • Prior experience in Customer Service for a growing technology company. You know that every bit of work you do makes a real difference in making our customers happy
  • An ability to explain technical problems succinctly and clearly
  • Practical understanding and interest of how software works (MS Office, websites, etc.).

You might also have:

  • Experience in a technical support position with clients who require varying degrees of troubleshooting.
  • Outstanding written and verbal communication skills
  • Experience with Salesforce within a customer service team



  • Flexible working environment
  • Attractive referral bonus programmes
  • Exciting career development opportunities with Paid Study Leave
  • Generous parental and annual leave schemes
  • Positive and collaborative culture including rewards, perks and employee engagement initiatives

As a leading health software company we take pride in building an inclusive and supportive working environment with opportunities for growth and development to help each employee reach their potential. Together, we can positively impact our customers to enable ideal healthcare!


Job Title
Customer Service Representative
Posted By
Sydney NSW 2000
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