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headspace Hobart - Centre Manager

Job Classification
Practice / Clinic Manager
Job Type
Full Time
Salary / Pay Type
Salary / Pay Range
$100k to $120k
Start timeframe
Hobart TAS 7000
Posted By
The Link Youth Health Service

The headspace Centre Manager is a member of The Link Youth Health Service Inc.’s (The Link) Senior Management Team. This position will lead, develop, implement, oversee and manage the operations, and the future growth and development of the headspace Centre, and is pivotal in the provision, by suitably qualified and credentialed staff of inclusive, safe, high quality and effective services across The Link. They will be a highly motivated and capable clinician who will facilitate excellence in integrated, holistic health care, with the goal of improving outcomes for clients of The Link and the wider community.

The Centre Manager will ensure that all components of The Link, including the headspace program, deliver quality evidence-based, short and medium term, alcohol and other drugs, psychological and other appropriate health and welfare-based interventions to young people aged 12-25 years.

This role includes providing clinical oversight, in combination with the Clinical Leads, to multiple teams/programs delivering the organisation’s services throughout Southern Tasmania, and Tasmania where applicable.

The position is responsible, in collaboration with the Board, Chief Executive Officer, Senior Management Team and Clinical Leads, for:

  • Supporting all staff in their clinical practice to enhance consumer outcomes

  • Creating and managing relationships with a range of stakeholders

  • Ensuring contract and organisational compliance including clinical standards and

  • Implementing and refining The Link Clinical Governance Framework.

    The person in the position will require a commitment and understanding of person-centred care and have a track record of working collaboratively with their teams to enhance client and service outcomes                                                                                          Primary Role

  •   Leadership
    • In accordance with the headspace grant agreement, lead, develop, oversee and evaluate implementation of service delivery to young people and their family and friends.

    • In line with the directions described in The Link’s Clinical Governance Framework, provide clinical leadership for all programs operating at The Link.

    • Communicate, promote and progress the vision and strategic plan of the headspace Centre amongst consortium partners and the broader community.

    • Represent The Link and the headspace Centre at events, conferences and seminars.

    • Engage relevant sectors and partners in an integrated model of care, promoting

      multidisciplinary teamwork and participation in The Link’s programs at a local level.

    • Convene various committees associated with the headspace and other organisation’s programs, organise and participate in committee meetings, including preparation of meeting agendas, minutes, papers and correspondence.

    • Regularly review the literature and participate in networking across the sectors to identify new modalities and interventions that could be appropriate for implementation at The Link and ensure that practice at The Link is up-to-date and evidence based.               


  • Oversee the day-to-day operation of the headspace Centre.

  • Provide expert advice on clinical issues including the assessment, treatment, and referral of young people attending The Link.

  • Provide advice to the Chief Executive and Board on clinical matters relevant to the provision of services by The Link.

  • In conjunction with the Senior Management Team seek and provide advice and support in preparation of grants and partnerships to increase program/organisation sustainability.

  • Provide support and advice to Program Managers in the operation of their respective programs including recruitment and selection activities.

  • Ensure all clinical staff receive regular clinical supervision

  • Lead and oversee the recruitment and selection of any new clinical staff (including private practitioners) and ensure they are orientated to the procedures and operations of the service.

  • Manage and supervise a range of clinical staff (including salaried, contractors, students), monitor staff performance and development, and address staff performance issues effectively according to documented policies and procedures.

  • Work collaboratively with Clinical Leads to ensure that any difficulties are identified and resolved to maintain the sustainable and ongoing delivery of their services.

  • Organise professional development activities to address any skill or knowledge gaps that are identified.

  • Shape and structure a working environment that is conducive to high productivity, where all staff understand what is expected of them and how their efforts contribute to organisational success.                   Business Management

  • Develop the headspace Centre strategic plan, business plan and annual work plan in conjunction with The Link’s senior management, consortium partners, headspace National Office, and Primary Health Tasmania and ensure deliverables and key performance indicators are achieved.

  • In conjunction with the CEO, manage the contracts and funding agreements and all their deliverables including (1) acting as the key contact for all matters concerning the contract/s and delivery of the headspace program, (2) managing the headspace budget, (3) overseeing the completion and submission of all reporting in relation to the contract/s.

  • Ensure that all of The Link’s staff are suitably qualified, credentialed and competent to provide the safe, quality care and services outlined in their position descriptions and contracts.

  • Ensure all staff maintain timely, accurate and current clinical records for clients using appropriate clinical record keeping and ensuring the documentation meets professional and legal standards and complies with organisational policy and contractual requirements.

  • In conjunction with the Senior Management Team, establish appropriate processes and structures and develop, document and implement policies and procedures that ensure the efficient and effective operations across the programs.

  • Ensure there is financial responsibility and accountability in all areas of responsibility. Quality and Safety

  • Oversee the implementation of relevant and innovative quality systems and contribute to research development to ensure service integrity and quality.

  • In conjunction with the Chief Executive and the Board ensure that all services at The Link Youth Health Service comply with nationally accepted standards, such as the National Mental Health Standards, the National Drug Strategy and the headspace Model of Integrity Framework (hMIF) and meet contractual requirements

  • In conjunction with the Senior Management Team, make sure that all relevant Legislation and related policies and procedures (e.g. Child Protection and Mandatory Reporting) are followed

  • Monitor and manage incidents and complaints, clinical reviews and case conferencing, and work with the Senior Management Team, CEO and Board where and when relevant.

  • Monitor any changes in legislation or regulation (i.e Child Protection Act, Mental Health Act, Privacy Principles etc. Ensure adherence to relevant quality and safety professional and healthcare standards and mandatory education related to risk management, workplace health and safety, and other relevant areas.

  • Monitor, evaluate and maximise data collection and compliance with the dataset requirements from headspace National Office and any other funding body.

  • Recognise and manage risk and ensure that actions are taken to prevent and minimise harm to consumers and the workforce.

  • Respond to and/or provide support to staff during critical incidents and high-risk situations, both clinically and operationally.


  • Build and maintain effective relationships with key stakeholders involved in the provision of health, mental health and psychosocial services to young people.

  • Other duties consistent with the position where required and/or requested by management from time to time.


The Centre Manager will be required to develop and maintain positive and effective working relationships with a broad range of people and organisations (internally and externally). They must positively represent The Link and headspace to the public, community, government and other organisations.

Selection Criteria - Essential

Qualifications and Registrations

● Degree in Psychology, Social Work, Nursing, Occupational Therapy or other Allied Health Discipline with eligibility for registration with AHPRA and/or relevant professional membership.


  • Demonstrated experience and advanced level clinical skill in a range of health service settings including being able to respond effectively to crisis and high-risk situations.

  • Significant managerial experience in a health setting

  • Proven track record in building and maintaining effective working relationships with a range of internal and external stakeholders.

  • Experience in working therapeutically with young people and their families.

    Knowledge and Skills

  • Demonstrated understanding of key issues in comprehensive primary health care, and experience in the provision of age-appropriate care, particularly in relation to the health and wellbeing of young people with mental health and/or problematic drug use issues.

  • Demonstrated capacity to effectively engage in leadership and management processes, including multidisciplinary and/or cross sector initiatives, and partnerships with a wide range of professionals, organisations and stakeholders.

  • Demonstrated understanding of the principles of accountability systems and continuous quality improvement processes, including the utilisation of data systems, the development and implementation of policies and procedures, and the use of evaluation and risk management tools.

  • Demonstrated experience in the management and supervision of staff.

  • Demonstrated understanding of the principles of Clinical Governance

  • Exceptional interpersonal skills with the ability to work with a diverse range of people

  • Highly developed verbal and written communication skills.

  • Excellent organisational and time management skills

● Advanced computer skills including word processing, spreadsheets and database applications.

Personal Attributes

  • Ability to relate to others and work effectively within a team-based environment

  • Ability to work independently and collaboratively.

  • High levels of professionalism, confidentiality and discretion.

  • Positive and collaborative team player.

  • Adaptability and flexibility to changing work environments and requirements. The position holder must also:

  • Maintain a current Working with Vulnerable People Check registration and National Police Record Check.

  • Maintain a current driver’s license.

  • Maintain eligibility to work in Australia.

  • Maintain relevant professional membership.

  • Participate in annual individual performance reviews and professional development planning.

  • Have some flexibility to travel, and to work after hours if required.


Job Location (Area or Region)
Job Type
Business Type
Non Profit Organisation
Job Title
headspace Hobart - Centre Manager
Posted By
The Link Youth Health Service
Candidate Criteria
Highest Education
Australian Health Practitioner Registration
Hobart TAS 7000
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