Medical Receptionist

Dianella Total Health Care is a Medical Centre and allied health clinic and has been caring for the local Dianella community.

We have a team of male and female doctors and a wide range of services including Physiotherapy, podiatry, pathology to provide a holistic approach to the patients.

Available position: Medical Receptionist

Casual/ Part time position available

Responsibilities of this role include the following:
 Managing day-to-day receptionist.
 Handle all face-to-face and over the phone patient registrations, bookings, triage and queries as the first point of contact within the clinic.
 Scheduling and confirming appointments
 Maintaining patient records
 Manage and process billings
 Answering patient and doctors’ queries.
 Liaising with healthcare providers.
 Managing clinical documentation.
 Drafting emails; and scanning
 Receive payments, issue receipts, complete all billing and invoicing for patients.
 Chasing companies for outstanding invoices.
 Ability to multitask and work effectively in a busy environment
 Ability to work as part of a team
 Previous experience with medical software is highly regarded
 Available to support the practice between 8 am to 5 pm.
 in addition to providing helpful customer service to our patients, our support team work closely with General Practitioners and Allied Health practitioners to provide comprehensive administrative support.

Essential and Desirable skills:
 Experience as a medical receptionist
 Excellent communication skills, with an emphasis on verbal and written English language skills

 Proven experience to work effectively both independently and in a team environment.
 An ability to carefully plan, organize and prioritize tasks.
 Flexible to change shift hours.

What’s In It for You
Work in a collaborative and friendly environment delivering outstanding outpatient care.
 Work within a great team, dedicated to providing the best patient experience.
 Training and ongoing support with access to internal mobility options across wider business.

Pay scale- negotiable as per experience

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