Medical Receptionist

Full job description

About the Role:

We are seeking an adaptable Medical Receptionist to join our busy specialist practice. The successful candidate will play a pivotal role in the daily operations of the clinic, ensuring smooth front desk operations, excellent patient service, and support for the clinical team.

This is a casual role, requiring availability across 2-3 days per week, with flexibility. The role involves working independently at times and also overseeing other reception staff as needed.

Key Responsibilities:

• Manage and oversee daily reception desk operations.
• Welcome and assist patients in a professional and compassionate manner.
• Coordinate appointment scheduling, patient flow, and clinical sessions.
• Handle phone and email enquiries, appointment bookings, and follow-ups.
• Process Medicare, DVA, and private billing, including EFTPOS and online claims.
• Ensure accurate patient data entry and records management.
• Liaise with Doctors and Sonographers to support smooth clinic function.
• Order and maintain office and medical supplies.
• Contribute to administrative tasks including reminders, document handling (e.g., referrals, correspondence), reconciliation, and other management matters.
• Assist in implementing and maintaining practice policies and procedures.
• Handle sensitive situations with discretion and maintain patient confidentiality.
• Look after practice interest and patient wellbeing.

Requirements:

• Knowledge of medical software is essential for efficient and accurate patient care management, with experience in Best Practice software considered and advantage.
• Good communication skills are essential for this role.
• Excellent organisational, multitasking, and problem-solving skills.
• High capacity to function in a team environment.
• Professional presentation and a customer service mindset.
• Full work rights in Australia.

Benefits:

• Flexible casual role in a supportive and professional environment.
• Work in a respected, community-focused Specialist practice.
• Friendly team culture and modern, well-equipped clinic.

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