Practice Manager

Job Description

Thrive Health Therapies is looking for a proactive and highly organised Practice Manager / Operations Lead to become a central part of our growing allied health team.

You’ll work closely with the leadership team in a hands-on role supporting the day-to-day running of the business, improving operational systems, and helping create a seamless experience for both clients and clinicians across our services.

From coordinating schedules and managing client enquiries to supporting team operations, billing processes and workflow improvements, you’ll play an important role in keeping the business running smoothly while contributing to the ongoing growth and development of Thrive Health Therapies.

About Thrive Health Therapies
Thrive Health Therapies is a multidisciplinary allied health clinic based in Findon, Adelaide, providing physiotherapy, occupational therapy, speech pathology and allied health assistant services.

We deliver services both from our Findon clinic and out in the community, supporting clients in the environments where they live and function day-to-day.

We work predominantly with NDIS participants, while also supporting clients across aged care, DVA and private sectors. Our focus is on helping people improve their independence, mobility, function and overall quality of life through high-quality, person-centred care.

Our team has a strong focus on delivering meaningful outcomes for clients while maintaining a positive and welcoming workplace culture.

The Role
This is a varied role combining operations, administration, coordination and team support.

You’ll work closely with the leadership team to help ensure the business runs smoothly day-to-day while supporting both staff and clients across multiple allied health disciplines.

Responsibilities may include:

Coordinating day-to-day administration and operations

Managing client enquiries, bookings and communication

Supporting clinician scheduling and workflow management

Managing NDIS-related administration and liaison with support coordinators/plan managers

Maintaining operational systems, spreadsheets and reporting

Supporting onboarding and coordination of new staff

Assisting with marketing, referrer communication and community engagement

Preparing and processing payroll in coordination with the leadership team

Identifying opportunities to improve systems and processes

Helping maintain a positive, organised and high-performing team culture

The role includes both client-facing and behind-the-scenes operational responsibilities.

Growth Opportunities
This role offers genuine long-term growth within the business.

Over time, there will be opportunities to become more involved in:

Team leadership and people management

Recruitment and onboarding

Staff development and performance support

Operational planning and decision-making

KPI tracking and reporting

Quality improvement and service development

We’re looking for someone who wants to grow with the business and become an integral part of the leadership team over time.

What We’re Looking For
We’re looking for someone who is proactive, organised and confident taking ownership.

The ideal person will:

Have excellent communication and interpersonal skills

Be highly organised with strong attention to detail

Enjoy problem-solving and improving systems

Be confident coordinating and supporting a team

Show initiative and a strong work ethic

Thrive in a fast-paced environment

Value professionalism, empathy and teamwork

Experience in administration or operations within healthcare or allied health is highly regarded.

We are also very open to applicants with strong NDIS industry experience — including support coordination or team leadership experience — even if you haven’t previously worked in a formal practice management role. A willingness to learn, take initiative and grow within the role is highly valued.

What Success Looks Like
Success in this role looks like:

Smooth day-to-day operations across the business

A positive and professional experience for clients

Clinicians feeling supported and organised

Strong communication and coordination across the team

Efficient systems and processes

A collaborative and positive workplace culture

Why Join Thrive?
Meaningful Work
Be part of a team helping people improve their independence, health and quality of life every day.

Growth & Development
Join a growing business with genuine opportunities for leadership.

Supportive Team Culture
Work within a friendly, collaborative and down-to-earth team environment.

Variety & Autonomy
Enjoy a varied role where you can take ownership, contribute ideas and make a real impact.

Availability
We are open to part-time or full-time applicants, with a minimum availability of 4 days per week preferred.

Greater availability is advantageous, though flexibility is available for the right person.

Remuneration
Salary will be based on experience, skills and the level of responsibility you are able to take on within the role.
 

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