Receptionist and Dental Coordinator

About Us:

Era Health is seeking a Receptionist / Dental Coordinator to join our Dental & Medical Clinic. This dual role is perfect for someone who is professional, organized, and passionate about delivering an exceptional patient experience. You will be the first point of contact for patients while also supporting them through their dental treatment journey. We are looking for an organized, friendly, and professional individual to join our team as a Receptionist and Dental Coordinator.

Key Responsibilities:

• Welcome and assist patients in person and over the phone with professionalism and care
• Manage appointment scheduling and patient records
• Handle billing, payments, and administrative tasks
• Handle patient billing and process insurance information and claims via Exact, Best Practice and HICAPS.
• Explain dental treatment plans, procedures, and financial options to patients
• Coordinate appointments and ensure smooth communication between patients and clinical staff
• Provide ongoing patient support and follow-up to ensure satisfaction
• Maintain confidentiality and uphold clinic policies

Requirements:

• Previous experience in dental or medical reception/coordination preferred
• Strong communication and interpersonal skills
• Knowledge of dental terminology and procedures is an advantage
• Excellent organizational and multitasking abilities
• Compassionate, patient-focused, and professional attitude
• Proficiency in dental/medical software like Exact, Best Practice and etc.

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